POSITION TITLE: Hospital Manager
ABOUT VEG
In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work®.
JOB DUTIES:
- Veterinary Emergency Group, LLC seeks a Hospital Manager in Austin, TX to actively recruit, hire, and onboard hospital staff.
- Mentor and lead support staff by facilitating regular developmental meetings and providing educational opportunities and resources.
- Manage HR-related responsibilities in compliance with state and federal law.
- Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
- Actively seek out customer feedback through in-person conversations, phone calls, and requests for surveys.
- Evaluate customer experience metrics to identify hospital successes and areas for growth, and to inform action plans.
- Perform routine system maintenance and work with the appropriate departments to resolve any issues that may arise.
- Ensure the hospital remains clean and in an orderly condition.
- Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points.
- Implement hospital policy, including DEA/Controlled Substances and OSHA.
- Purchase equipment to increase hospital efficiency and flow.
- Create non doctor scheduling that adequately supports customer saturation and considers labor costs to budget.
- Ensure payroll is completed and submitted accurately and in a timely manner.
- Manage accounts receivable and cash on hand.
- Participate in regular financial meetings with Medical Director, Regional Hospital Manager, and Regional Medical Director to understand cost analysis and to develop strategic plans to increase your hospital's overall profitability.
- Supervise Nurse Manager, Operations Manager, Veterinary Nurses, Veterinary Assistants, Customer Experience Coordinators, and Inventory Managers.
REQUIREMENTS
- 10 years of related experience.
- Must have experience: managing healthcare facilities; developing and implementing strategies to streamline operations and optimize resources; establishing and maintaining compliance programs; implementing systems and project management tools to improve patient onboarding; analyzing KPIs, managing budgets, and developing plans to increase revenue and patient volumes; improving customer/patient satisfaction; and managing scheduling, payroll, accounts receivable and ensuring compliance.
LOCATION: 4211 S Lamar Blvd, Austin, TX 78704
TO APPLY: Apply by clicking APPLY NOW. Indicate job code 9601525 in your application.
DEI
At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.
Skills Required
- 10 years of related experience
- Experience managing healthcare facilities
- Experience developing and implementing strategies to streamline operations and optimize resources
- Experience establishing and maintaining compliance programs
- Experience implementing systems and project management tools to improve patient onboarding
- Experience analyzing KPIs, managing budgets, and developing plans to increase revenue and patient volumes
- Experience improving customer/patient satisfaction and soliciting feedback
- Experience managing scheduling, payroll, accounts receivable, and cash handling
- Experience maintaining inventory control, including controlled drugs
- Familiarity with DEA/Controlled Substances and OSHA policy implementation
What We Do
Veterinary Emergency Group (VEG) is a venture-backed company providing 24-hour emergency veterinary care across the USA. Their mission is to help people and their pets when they need it most, employing a 'customer first' approach. VEG's revolutionary open-concept hospitals allow pet parents to stay by their pet's side throughout the entire treatment process, ensuring comfort and transparency during medical emergencies.
