Hospital Manager Role

Job Details

Job Grade Level

Senior Management

Employee Category

Senior Management

Department

Administrative

Sub-Department

Administrative

Clinical/Non clinical

Non-Clinical

Patient Facing (Y/N)

No

Direct Reports

(Y/N)

Yes

Direct Report Job Grade

Professional

Reporting Relationships

Reporting to (Functional)

     Uganda General Manager 

Reporting to

(Administrative)

     Uganda General Manager 

Responsible for managing the day-to-day administrative, clinical, financial, and personnel aspects of the hospital, ensuring that the facility is operating efficiently and effectively and that patients are receiving high-quality and safe care.

The role involves strategic planning, financial management, staff supervision, and improving patient care quality.

Main Duties/Responsibilities

1.       Operational Management

·        Ensure smooth functioning of hospital departments (clinical and non-clinical).

·        Implement  company policies in the hospital, including SOPS and all protocols.

·        Monitor and optimize resource utilization (staff, equipment, supplies).

·        Oversee patient care services to ensure high-quality standards.

2.      Financial Management

·        Prepare and manage hospital budgets, financial reports, and cost-control measures.

·        Monitor revenue cycles, billing, and reimbursement processes.

·        Identify opportunities for cost reduction and revenue enhancement.

·        Ensure cost of sales is efficiently controlled and managed as per set ratios.

·        Timely and Accurate stock-taking process at every month's end.

·        Accurate documentation of drug consumption and other monitoring tools.

3.      Human Resource Management

·        Recruit, train, and supervise administrative and medical staff.

·        Foster a positive work environment and resolve staff conflicts.

·        Conduct performance evaluations and implement staff development programs.

·        Ensure compliance with labor laws and hospital HR policies.

4.      Compliance & Quality Assurance

·        Ensure adherence to all company safety SOPS and guidelines including regulatory compliance.

·        Implement quality improvement initiatives and standards set out by the company.
·        Monitor infection control, patient safety, and risk management protocols to be reported on a monthly basis.

5.      Strategic Planning & Business Growth

·        Develop long-term strategies for hospital growth and service expansion.

·        Collaborate with doctors, department heads, and stakeholders for operational efficiency.

·        Represent the hospital in meetings, conferences, and public relations activities.

·        Implement Marketing & business growth plans i.e., activation, client mapping, and conversion into actual patients, growth of direct invoicing clients attached to the facility.

·        Manage Monthly, quarterly, and yearly budgets for marketing activities.

·        Ensure expansion of clinical hospital services.

6.      Patient & Stakeholder Relations

·        Address patient grievances and ensure high patient satisfaction levels.

·        Maintain relationships with partners, insurers, and vendors.

·        Promote community health programs and outreach initiatives.

Key Performance Indicators

·        Patient satisfaction scores.

·        Operational efficiency and cost management.

·        Compliance with healthcare regulations.

·        Staff retention and productivity.

·        Patient satisfaction scores – % of feedback collection and set mechanisms for customer satisfaction.

·        Achievement of Business performance indicators, including revenue growth and compliance to financial budget.

·        Monitor and create expansion of new clinical specialties within the hospital.

·        Timely writing and submission of reports (financial, HR, customer care and operational) as required (weekly or monthly).

·        Level of staff adherence to expected standards of work/ level of disciplinary incidents or misconduct.

·        Timely submission and follow-up of invoices to clients and companies.

·        Operations – oversee the overall smooth running of the facilities including the general look and feel.

·        Human Resource – Achieve optimal effective utilization of resources within facilities to including resource sharing.

·        Marketing and Business Development – At least 4 marketing activities per month and service expansion.

·        Control of cost of sales in line with revenue and Effective and Timely stock taking.

·        Culture, Process and Policies – Adhere to set policies and processes.

Key Relationships

Internal Contacts and purpose of interactions

·        BU Leadership/Administration – Reports on hospital operations and performance metrics.

·        Finance & Procurement Teams – Manages operational costs and resource efficiency.

·        Clinical & Nursing Leadership – Supports patient care coordination and hospital workflows.

·        Quality Assurance & Risk Teams – Ensures compliance with hospital regulations and service standards.