We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.
The Hospital Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts.
This is a field-based sales role with travel throughout Tennessee, Northern Mississippi and Southwest Virginia (this person can reside anywhere within the state of TN).
Responsibilities
- Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
- Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.
- Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.
- Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
- Implements fee increases or price changes; enforces contract compliance.
- Provide immediate support for less complex service issues; refer to appropriate resources (e.g.: Customer Solutions) for more complex issues and then follow up on resolution.
- Maintain knowledge of all connectivity products (i.e. Quanum, e-orders, e-prescribe) and new tests.
- Ensures compliance with company policies and government regulations.
Required Work Experience:
- Five (5) years of successful experience providing services to healthcare providers.
- Three (3) years of sales experience
- Hunter mentality a must!
Knowledge:
- Knowledge of reference laboratory business, esoteric tests, and processes
- Knowledge of the healthcare industry, payors, and regulations
Education
- Bachelor’s Degree Business, Marketing or the Life Sciences (Preferred)
Licenses and Certifications
- Valid driver’s license (Required)
Competencies
- Action oriented
- Creativity
- Customer Focused
- Drive for results
- Interpersonal communication skills
- Listening
- Persistence
- Priority Setting
- Problem solving
- Time management
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Five years of successful experience providing services to healthcare providers
- Three years of sales experience
- Bachelor's Degree in Business, Marketing or Life Sciences
- Valid driver's license
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
