Support Services Specialist I
North Hospitality- Remote US
What you'll be doing:
Under direct supervision, responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class services & escalating higher level merchant/deployment issues promptly.
Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed.
Perform point-of-sale data entry tasks and hardware swaps.
Perform data entry and ensure information stored in Salesforce CRM is accurate and complete.
Filing and/or electronic storage of documents.
Assist team members in tracking all inventory, including RMAs.
What we need from you:
High school diploma or equivalent.
Minimum one (1) year experience in call center technical support.
Excellent customer service skills.
Excellent verbal and written communication skills.
General knowledge of computers.
Familiarity with Microsoft Office and/or Google Suite
Familiarity with Salesforce CRM.
Travel Requirements: 20%
Hourly Range: $21.00- $27.00
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Please note: North is a US based company and this role is not eligible for current or future sponsorship.
Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.
Who we are:
We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
Top Skills
What We Do
NorthAB, LLC (North) and its subsidiaries are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
At North, we point the way to smarter, faster, and just plain better payment solutions. Let’s go North, together!
Why Work With Us
At North, we put a clear focus on team member well-being, both personally and professionally. We offer Flexible PTO and Work by Choice policies (i.e. work remotely, in office, or hybrid) that create the flexibility our team members need to do their best work.
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