Status: Full-Time, Non-Exempt | Payrate: $20.50/Hour
Schedules:
- Swing Shift: Sunday-Monday 3:00 PM - 11:00 PM, Friday-Saturday 6:00 AM - 2:00PM
- PM Shift: Tuesday-Wednesday & Friday-Saturday 3:00 PM - 11:00 PM
Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness.
- Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services
- Encourage and discuss progress toward housing with shelter guests
- Assist with shelter setup and maintenance
- Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills
- Assist with receiving and verifying orders from vendors, completing tally sheets
- Post and update signs and service calendars
- Audio Equipment set up and monitoring
- Assist in the organization of supplies and facilities needs
- Conduct neighborhood patrols to minimize potential impact on the surrounding community
Administration
Goal: Assist administrative duties that support program services.
- Assist with keeping detailed daily summary sheets
- Assist with record keeping and reporting
Miscellaneous
- Assist with guest services and program activities if necessary
- Complete ad hoc projects as appointed by Supervisor
Requirements:
Experience
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Ability to perform crisis intervention as needed
- Ability to complete job duties that are guest focused, trauma informed, and housing focused
General
- Reliable transportation required
- A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
- The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
- Multi-task and work in a fast-paced environment
- Navigate urgent matters while upholding a degree of flexibility
- Work effectively with a diverse population
- Rapid prioritization
Physical Requirements
- Enter units with program staff as needed
- Ability to lift, bend, push, and pull up to 50 pounds
Skills Required
- High tolerance and understanding for individuals with urgent multiple case management and health needs
- Ability to perform crisis intervention as needed
- Deliver guest-focused, trauma-informed, and housing-focused services
- Reliable transportation
- Flexible work schedule including weekends, evenings, holidays, and schedule changes
- Clear and respectful written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Ability to lift, bend, push, and pull up to 50 pounds
- Ability to enter client units with program staff as needed
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.
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