Home Loan Servicing Specialist

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The role:
The Home Loan Servicing Specialist is responsible for ensuring that Loan Administration and Default Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices. The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Transfer Operations, Payment Processing, Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, MERS, and the ability to direct servicing activities related to Loss Mitigation and Foreclosure Timelines. This may include but is not limited to remittance reconciliation, quality control, data reconciliation, identifying servicing performance irregularities or exceptions, and driving enhanced performance by a client's servicer. Quantitative and qualitative analysis, reviews of loan documentation and reporting, and assessing compliance with GSE and regulatory guidelines are regular functions performed by the Servicing Analyst.
What you'll do:

• Support the company's servicing oversight program in evaluating servicing policies, procedures, and process
• Partner with servicer(s) on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
• Review servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Review servicing documentation and prepare loan-level forensic analyses as needed
• Review Loss mitigation, Foreclosure, and REO activities
• Loan Transfer and Service Release Tracking
• MERS Administration
• Investor and Client P&I and Escrow reconciliation
• Prepare monthly, quarterly, and ad-hoc reports
• Develop and maintain policy and procedures
• Research and respond to inquiries from suppliers and stakeholders
• Research and resolve member complaints
• Participate in monthly calls with the servicer to discuss oversight activities, performance, and trends
• Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system.
• Ability to work with Google Sheets and Excel performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data
• Raise potential issues (performance, timeline, etc.) to management attention
• Identify performance trends and potential enhancements so that such items can be analyzed and potentially incorporated into servicer processes or internal system changes (Servicing workflow enhancements, QC workflow enhancements, exceptions, processes, etc.)
• Vendor Invoice Reconciliation
• Additional duties as assigned

What you'll need:

• Minimum of 2-5 years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor Reporting
• Working knowledge of industry-standard mortgage servicing systems, such as MSP, preferred
• Broad-based knowledge of the mortgage industry, including detailed knowledge of regulatory requirements for loan servicing
• Demonstrated ability to work well with staff clients if needed
• Proven ability to multitask, work independently, and work effectively with business partners
• Strong Google Suite, Microsoft Excel skills (VLOOKUP, pivot tables, formulas) and Tableau
• Team oriented
• Excellent PC skills and possess high level of proficiency in Microsoft products
• Strong communication (written and oral) skills
• Strong analytical ability, good judgment, strategic and multidimensional thinker
• Detail-oriented and organized
• Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures
• Demonstrated problem-solving and decision-making skills

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.