Home Lending Valuations Vendor Manager

Job Description
Join the Collateral Valuations Group that ensures all residential valuation products are compliant, have high quality, and are obtained on time to meet customers deadlines. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this Vendor Manager position is for you.
As a Valuation Vendor manager you will be responsible for organizing and managing all functions related to supplier fulfillment of appraisal products. Additionally, provides oversight for other suppliers including Collateral Management (CMS). This manager leads teams located at multiple locations and is responsible for ensuring consistency within teams: policies, procedures, key performance metrics etc. This manager recommends changes to business processes including supplier allocations as needed, and serves as the senior escalated contact for supplier and internal stakeholder concerns. This manager contributes to the leadership of Collateral Valuation Group.
Job Responsibilities:

• Lead a team of individuals at multiple sites
• Provide outstanding customer service/problem solving as a liaison between suppliers/appraisers and Chase Home Lending.
• Ensure suppliers/appraiser deliver appraisals on a daily basis that are high quality and on-time
• Proactively manages to key performance indicators and influence change through communication forums with suppliers/appraisers
• Track and take the appropriate action on supplier complaints and other issues requiring remediation.
• Manages an audit-ready, controlled environment that is compliant with all legal, regulatory and Chase policies
• Regularly reports team results and status on key initiatives to management
• Drives change within teams and with third party providers of Valuation products
• Partners with other leaders in Collateral Valuations Group, Compliance, Legal, Finance, Controls, Risk, Sales, Operations Partners, Vendor Management, Third Party Oversight, and Sourcing to produce required results.
• Conduct RFI's and RFP's to ensure Chase Home Lending is using the highest quality providers.

Required Qualification, Skills:

• Bachelor's degree required; Business degree a plus
• 3 years leadership experience in mortgage banking
• 8 years' total experience working with appraisals in the appraisal industry or in the mortgage industry.
• 3 years of vendor management experience managing direct engagement appraisers and AMCs
• Ability to partner and collaborate with internal and external partners.
• Ability to lead and drive change with focus on process and quality improvement.
• The ability to perform and multi-task in a fast paced, high production environment
• Strong understanding of appraisal laws, regulations, GSE, and FHA requirements.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.