The Role
Manage inbound and outbound holiday operations, including package creation, itineraries, bookings, visa documentation, supplier coordination, and customer service. Supervise operations staff, resolve booking issues, negotiate with travel vendors, monitor package profitability, support sales and marketing, and identify new destinations and travel opportunities.
Summary Generated by Built In
Location: Kochi
Qualification: Any Graduate (Travel & Tourism background preferred)
Experience: 5–8 Years
Employment Type: Full-Time
Job SummaryWe are looking for an experienced Holidays Manager to handle both Inbound and Outbound Holiday Operations. The candidate will be responsible for creating holiday packages, managing tour operations, coordinating with travel partners, and ensuring excellent customer service.
Inbound Holidays
- Develop and manage holiday packages for domestic and international tourists.
- Coordinate hotels, transportation, sightseeing, guides, and other travel services.
- Build relationships with travel agents and tour operators.
- Ensure smooth travel experiences and customer satisfaction.
- Plan and manage international holiday packages.
- Handle visa processing, flight bookings, accommodation, and travel documentation.
- Create customized itineraries based on customer requirements and budgets.
- Coordinate with international suppliers, hotels, and tour operators.
- Supervise and support holiday operations staff.
- Ensure smooth execution of bookings and tour arrangements.
- Coordinate with sales, ticketing, visa, and marketing teams.
- Handle customer issues and operational challenges.
- Develop attractive holiday packages to increase sales.
- Monitor package profitability and revenue performance.
- Identify new destinations and travel opportunities.
- Support marketing campaigns and promotional activities.
- Maintain relationships with hotels, airlines, transport providers, and travel partners.
- Negotiate rates and contracts to ensure competitive pricing.
- Monitor supplier performance and service quality.
- Strong knowledge of domestic and international travel destinations.
- Experience in holiday package creation and tour operations.
- Knowledge of visa processes and travel documentation.
- Good communication, negotiation, and customer service skills.
- Ability to manage multiple bookings and deadlines.
- Experience with travel CRM, reservation systems, or travel software.
- Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre.
- Strong team management and problem-solving abilities.
- Achievement of holiday sales targets.
- Customer satisfaction and retention.
- Profitability of holiday packages.
- Successful execution of tours and travel arrangements.
- Development of new holiday products and destinations.
Skills Required
- Any graduate degree
- 5-8 years of experience in holiday operations, travel, or tour management
- Experience creating domestic and international holiday packages
- Experience managing tour operations and travel arrangements
- Knowledge of visa processes and travel documentation
- Knowledge of domestic and international travel destinations
- Strong communication, negotiation, and customer service skills
- Ability to manage multiple bookings and deadlines
- Travel and Tourism educational background
- Experience with travel CRM, reservation systems, or travel software
- Basic knowledge of Amadeus, Galileo, or Sabre GDS systems
- Team management and problem-solving abilities
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The Company
What We Do
Exalans & Hunar is an India-focused virtual HR partner serving global companies, local founders, and small and medium-sized businesses. It provides flexible HR support covering recruitment, payroll, HR compliance, labour law, and related people operations. The company positions itself as an HR service provider, drawing on its professionals’ experience across banking, financial services and insurance (BFSI), IT, and consulting sectors.
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