ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.
The HOA team contributes to Ion Solar by accurately and efficiently submitting HOA applications, following up with HOAs to obtain approvals, and communicating clearly with the customer.
Duties/Responsibilities:- Submit all HOA applications within 24 hours of hitting the queue
- Follow up with accounts weekly to determine approval status
- Communicate with all customers in the queue weekly to provide updates and answer questions.
- Communicate with other departments clearly to determine what is needed to move the account forward.
- Maintain both personal and team email - respond to all communication within 48 hours.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to develop solutions to difficult problems
- A high school diploma or equivalent is required
- Customer service experience required
- Solar experience preferred
Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.
Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.
Compensation/Benefits:- Competitive wages
- Health/Vision/Dental Insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.
Qualifications#IND123
Skills Required
- High school diploma or equivalent
- Customer service experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with ability to meet deadlines
- Ability to develop solutions to difficult problems
- Solar experience
What We Do
Ion Solar is a premium, full-service solar provider. We offer affordable solar solutions that allow our customers to enjoy the benefits of solar with little or no up-front costs. Our full service includes the design of the system, all required permitting, installation and inspection, and system maintenance, all for a fraction of the cost of traditional power and using all premium equipment. We, along with our customers, take great pride in going green and lessening the impact on the environment. Improving the world one home at a time is a challenge that we passionately accept. For more information visit ionsolar.com.
