Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Join our team as an HOA Coordinator, a key role in managing HOA and City Code Violations, HOA Assessments, Correspondence Intake, and various Escalation items related to HOA matters. The responsibilities may be assigned in whole or in part based on departmental needs.
Responsibilities:
- Conduct annual or as-needed audits of assigned portfolio HOA assessment accounts, ensuring timely payment of HOA account balances in line with assessed amounts.
- Address and process HOA and City Code related inquiries for resolution. Create work orders to resolve HOA and City Code violations.
- Handle daily mail and other correspondence items related to HOA matters from the associations where company homes are located. This includes daily scanning and classification of received correspondence.
- Dispute contested fines with HOAs and municipalities; process payments regarding HOA and city code warnings, hearings, and fines violations; make payments as appropriate.
- Communicate violations with tenants and discuss violations for unoccupied homes with internal stakeholders.
- Complete Architectural Change (ARC) forms for HOAs and address liens and attorney letters related to HOA and City Code violations.
Requirements:
- High School diploma or GED is strongly preferred or equivalent experience.
- Bachelor’s Degree preferred.
- Prior HOA experience is a plus.
- Experience with Microsoft CRM Dynamics and Yardi is beneficial.
- Prior experience in Customer Service is a plus.
- Proficiency in Microsoft Office (Word, Outlook, and Excel) is necessary.
- Excellent verbal and written communication, problem-solving, planning, and analysis skills are required.
- Strong relationship management, organizing, and customer service skills are needed.
- Candidates should be capable of maintaining confidentiality and meeting multiple deadlines.
- The capacity to implement process improvement changes is important.
- Candidates should be able to work in a team environment and adapt to changes.
- Attention to detail is essential.
Compensation
The anticipated pay range/scale for this position is $19.17 to $23.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional Compensation
This position is not bonus-eligible.Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
#LI-DNPSkills Required
- High school diploma, GED, or equivalent experience
- Bachelor's degree
- Proficiency with Microsoft Office, including Word, Outlook, and Excel
- Excellent verbal and written communication skills
- Problem-solving, planning, and analysis skills
- Relationship management, organization, and customer service skills
- Ability to maintain confidentiality and meet multiple deadlines
- Ability to implement process improvement changes
- Ability to work in a team environment and adapt to change
- Strong attention to detail
- Prior HOA experience
- Experience with Microsoft CRM Dynamics and Yardi
- Prior customer service experience
What We Do
AMH is a large-scale integrated owner, operator, and developer of single-family rental homes. The company operates in the single-family home rental industry and focuses on elevating single-family living. It offers residents professional management, a recognizable brand, digital leasing tools, standardized resident service, and the support and convenience associated with its mission to deliver the joys of single-family living across the country.
