Hire Specialist I

Description

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients.

We are on the grow again and searching for a Hire Specialist I. The Hire Specialist I is the first point of contact for clients using APS Hire. This entry-level role focuses on triaging and resolving basic technical issues, providing front-line support and ensuring a smooth user experience during setup and onboarding. The successful candidate will be expected to learn and progressively assume additional responsibilities, skills, and competencies over time advancing to the Level II position in accordance with company needs and established criteria.  

This position is onsite at our corporate offices located in Shreveport, LA and eligible for hybrid schedule with manager approval.  

Essential Duties and Responsibilities:

• Triage and respond to client inquiries via tickets submitted through the ticketing system and by phone. 
• Troubleshoot and resolve Tier 1 issues such as:
• Password resets
• Onboarding errors
• Brand/logo changes
• Adding new users
• Correcting SSO configurations
• Escalate issues as needed
• Document client interactions via the approved ticketing system.
• Create documentation of all technical issues submitted to APS Systems Support Specialists or Career Plug for Known Issues in the approved ticketing system. 
• Other responsibilities as needed or assigned.

Supervisory Responsibilities: NA

Requirements

Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:

• Associate’s Degree or higher preferred.
• 3+ years experience in phone based client service.
• Experience with software and systems.
• Strong client centric focus.
• Strong ability to manage multiple projects and tasks and meet deadlines.  
• Excellent written and verbal communication skills.
• Strong planning and organizing skills and attention to details.
• Ability to work with people and work as part of a team.
• Must be able to work in an environment in which constant deadlines exist.
• Must be able to work the hours necessary to successfully perform in this position.
• Must understand all company guidelines, procedures, and workflow. 

BENEFITS: APS offers a competitive compensation and benefits package which includes: 

• Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
• Short Term Disability (short term disability paid at 100% by APS for employee)
• Long Term Disability 
• Life Insurance
• 401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule)
• Paid time off (PTO)
• Holiday paid time off

At APS, we strive everyday to...

• Do the Right Thing
• Serve Others
• Be Our Best
• Find the Fun

Check APS out and see what we are about!