Hire in Progress (Not Accepting Applications) - Temporary Client Relationship Analyst
About This Position
Under general direction, this position plans, manages, and coordinates key account and mid-market client relationship activities for Austin Energy (AE).
Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides direct, one-on-one, expertise and services, ensuring commercial, industrial and residential customers obtain and maintain efficient use of utility services.
- Develops and evaluates plans for a variety of projects, programs, and activities. Conducts information training and education programs.
- Identifies, investigates, and analyzes key issues; assists in the development of comprehensive options to resolve them.
- Initiates and processes billing adjustments and account corrections in accordance with established procedures.
- Assists in the auditing of utility accounts, researches usage, determines average consumption, verifies and calculates rates, investigates high costs or other anomalies for possible causes and resolution.
- Extracts data from multiple database applications, assists with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results.
- Maintains, safeguards, and provides original documents of record.
- Partners with other City departments and staff to ensure customer utility issues are addressed and resolved.
- Participates in continuing education as it relates to customer service delivery, obtaining and maintaining Smith Driver Certification, and the operations of the City, and/or its departments.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of the applicable principles, laws, rules, regulations and practices of utility service operations.
- Knowledge of accounting and billing procedures
- Knowledge of effective research and analysis methods.
- Knowledge of preferred business practices
- Knowledge of case management principles.
- Skill in oral and written communication.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Skill in handling multiple tasks and prioritizing.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain effective communication and working relationships with City employees and the public.
- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience.
- Experience may substitute for education up to a maximum of four (4) years.
May be required to obtain a Smith Driver Certification within six (6) months of employment.
HIRE IN PROGRESS - NOT ACCEPTING APPLICATIONS
This is a temporary position not to exceed six (6) months.
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JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.What Makes the City of Austin Special?
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
Skills Required
- Bachelor's degree in a related field
- Three (3) years related experience
- Experience may substitute for education up to four (4) years
- Knowledge of utility service operations, applicable laws, rules, and practices
- Knowledge of accounting and billing procedures
- Knowledge of effective research and analysis methods
- Knowledge of case management principles
- Skill in oral and written communication
- Skill in using computers and related software applications
- Skill in data analysis and problem solving
- Skill in handling multiple tasks and prioritizing
- Ability to establish and maintain effective communication and working relationships with City employees and the public
- May be required to obtain Smith Driver Certification within six (6) months of employment
What We Do
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees. The City Manager, appointed by the City Council, is responsible to the Council for the management of City employees, and for the administration of all City affairs. To achieve the vision of making Austin the most livable city in the country, Austin’s city government’s mission is to be the best-managed city in the country. The City continues to advance its best-managed mission through transparent business practices, excellence in public service, innovative leadership, and the provision of reliable, safe, efficient, and above-national-standards services. The Austin metro area population exceeds 2 million. Geographically, Austin consists of approximately 326 square miles. Austin is nationally recognized as a great place to live, in part due to its diverse population and its promotion of a year-round outdoor, active lifestyle. Austin’s quality of life has become its biggest economic development engine, and the City’s diverse demographic structure supports and enriches it. Austin is fortunate to offer a broad range of educational opportunities, including six universities, a robust community college system, and numerous other institutions of higher education. At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
