The Role
Manages patient medical records, including filing and indexing clinical documents, processing record requests, coordinating off-site storage and retrieval, and sending records to providers and patients. Maintains HIPAA compliance, responds to patient and staff inquiries, completes daily tasks, and supports clinic operations. Requires strong organization, communication, confidentiality, EHR proficiency, and Microsoft Office skills.
Summary Generated by Built In
GENERAL SUMMARY OF DUTIES: Responsible for all duties revolving around the management of patient Medical Records.
REPORTS TO: HIM Supervisor
RESPONSIBILIITES
Duties include but are not limited to:
Duties include but are not limited to:
- Accurately files dictations, lab results, endoscopy/hospital reports, all faxes and any other patient related correspondence from Document Import in a timely manner; ensuring document names and dates are updated.
- Files scanned patient records received from Iron Mountain Image on Demand
- Faxes Office Visit Notes to referring providers as directed by the HIM Supervisor
- Tasks filed items as appropriate
- Ensures all documents received before 3:00 pm are filed the same day and tasked appropriately
- Prints, mails and/or faxes approved record requests to patients or other medical facilities
- Ensures that attorney records requests received are appropriately directed to the HIM Supervisor
- Works with HIM Supervisor and Office Manager(s) to coordinate off-site record storage and retrieval
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Ensures tasks are completed daily
- Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strict confidentiality with regards to patient information
- Meets or exceeds quality and productivity standards as set by the HIM Supervisor and Director of Clinic Operations
- Participates in staff meetings as directed by the HIM Supervisor
- Participates in marketing activities as directed by the HIM Supervisor
- Cross trains and performs other office functions as directed by the HIM Supervisor
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS, & EXPERIENCE
High school diploma or GED, 2-3 years of specialty clinical experience, gastroenterology experience preferred. HIM Representative must be computer literate and able to operate EHR Systems and multiple Microsoft Office applications.
High school diploma or GED, 2-3 years of specialty clinical experience, gastroenterology experience preferred. HIM Representative must be computer literate and able to operate EHR Systems and multiple Microsoft Office applications.
ADDITIONAL SKILLS AND EXPERIENCE
HIM Representative must be able to:
HIM Representative must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the HIM Supervisor
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
DRUG FREE WORKPLACE
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
Skills Required
- High school diploma or GED
- 2-3 years of specialty clinical experience
- Gastroenterology experience
- Computer literacy
- Ability to operate EHR systems
- Ability to operate multiple Microsoft Office applications
- Ability to communicate clearly with patients and coworkers by telephone, email, and in person
- Ability to plan, prioritize, and complete multiple tasks
- Ability to work under pressure and respond to issues promptly
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The Company
What We Do
United Digestive is an Atlanta-based physician practice management company focused on delivering value for GI physicians and gastroenterology practices nationwide. The company serves independent practices by leveraging advanced operational infrastructure and insights to reduce administrative burden, while supporting clinicians' objective to provide the highest-quality patient care.
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