The Role
Supervises Health Information Management Operations staff and oversees medical record completion, processing, imaging, compliance, training, scheduling, performance management, and workflow improvement. Ensures adherence to HIPAA, Joint Commission, and applicable state and federal requirements while meeting departmental KPIs and supporting clinical and administrative needs.
Summary Generated by Built In
Day (United States of America)HIM Operations SupervisorThe HIM Operations Supervisor is responsible for overseeing the day-to-day activities of the Health Information Management (HIM) Operations team. This role ensures accurate, timely, and compliant management of medical records, including chart completion, record processing, and document imaging. The supervisor provides leadership, training, and performance management for HIM Operations staff to meet and maintain departmental goals and regulatory compliance.
JOB QUALIFICATIONS:
- Minimum 7 years experience in HIM and/or revenue cycle required
- Associates degree preferred
- Extensive knowledge of state and federal requirements for medical record documentation and retention
- Extensive knowledge of HIPAA requirements
- RHIT or RHIA preferred
- Epic Experience Preferred
- Strong interpersonal skills required to effectively communicate and motivate staff
- Ability to train and motivate others
DUTIES AND RESPONSIBILITIES:
- Supervise HIM Operations staff, including hiring, scheduling, training, and timely performance evaluations.
- Responsible for executing and meeting KPIs as determined by leadership
- Responsible for oversight of staff including individual goal setting and mentorship for growth
- Identify areas for efficiency and process improvement, providing proactive solutions or recommendations
- Implement changes as directed by leadership, including data from Analysts and business parters within revenue cycles, for workflow and quality improvement
- Ensure timely processing of health records to support clinical and administrative needs.
- Maintain positive relationships with physicians and department leadership
- Escalate department issues and concerns to IT, operational, and HIM leadership as appropriate
- Conduct team huddles to communicate organizational updates, common trends, and encourage team members.
- Serve as the subject matter expert for HIM chart completion and record processing
- Maintain adherence to HIPAA, Joint Commission, and organizational policies
Other duties as assigned
Skills Required
- Minimum 7 years of experience in health information management and/or revenue cycle
- Associate degree
- Extensive knowledge of state and federal medical record documentation and retention requirements
- Extensive knowledge of HIPAA requirements
- RHIT or RHIA certification
- Epic experience
- Strong interpersonal communication and staff motivation skills
- Ability to train and motivate others
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The Company
What We Do
Halifax Health is a community healthcare leader serving residents and visitors in Volusia and Flagler counties, Florida, for over 95 years. It operates a system of hospitals and professional centers, including a tertiary hospital, community hospital, freestanding emergency departments, and specialized psychiatric and cancer treatment services. The organization is dedicated to providing exemplary, patient-centered medical, emotional, and spiritual care throughout East Central Florida.
