The Role
Welcome and assist arriving/departing guests, carry and tag luggage, drive hotel shuttle, provide property and local information, promote hotel amenities, and respond promptly to bell service requests.
Summary Generated by Built In
Job Summary & Responsibilities
Preferred Qualifications
What you will be doing
- Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
- Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
- Safely drive the hotel shuttle van.
- Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
- Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
- Respond to request for bell services within 2 minutes.
$19.40/hour
What we are looking for
- High work ethic and self-initiative, ability to work in high pressure situations.
- May be required to work varying schedules to include nights, weekends, and holidays
- Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
- Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Greet guests, hold doors, and provide excellent guest service.
- Carry, tag, store luggage and maintain accurate records.
- Safely drive the hotel shuttle van.
- Knowledge of hotel property, staff, services, and local area directions.
- Suggest and promote hotel amenities (restaurant, lounge, spa).
- Respond to bell service requests within 2 minutes.
- Possess a valid state driver's license and provide proof of safe driving record.
- Ability to work varying schedules including nights, weekends, and holidays (may be required).
- Proven customer service experience and ability to handle guest complaints.
- High work ethic and self-initiative.
- Ability to lift and/or move 10-25 pounds as needed.
- Effective verbal and written communication skills.
- Ability to hear and participate in conversations, use phone/headset.
- Visual ability to read computer screens and printed materials.
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
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