HIL Program Analyst

Ascend is a fast-growing SaaS company that helps mid-market and large enterprise customers automate accounts payable processing through text extraction, machine learning and powerful integration into their financial systems – saving them millions each year. Our clients include household names like NASCAR, Panera, Virgin Voyages, Life Time Fitness and PGA Tour as well as many of the nation’s largest and most renown hospitals and health systems, financial services providers, and higher ed institutions.

Ascend is a fully remote company that offers competitive pay, exceptional benefits and unlimited time off. Most importantly, we offer the chance to learn, take ownership and build your career the way you’ve envisioned. 
 

What would you do at Ascend? 

The HIL Program Analyst will oversee all HIL-related support issues, optimize recognition processes, and improve the quality of OCR services to boost customer satisfaction. They will manage the Human in the Loop (HIL) processes at a macro level, streamlining workflows to ensure efficiency and quality in Ascend's OCR machine learning platform.

The salary range for this role is $80,000 to $90,000 based upon experience and industry knowledge. 
 

Your day to day would include: 

• Centralize and manage all HIL support issues, improving resolution workflows.

• Determine best case recognition scenarios between HIL and OCT for optimal outcomes. 

• Implement and assist with trained models to enhance OCR recognition accuracy.

• Customize the OCR platform for supplier and field-specific issues.

• Collaborate with the Document Intelligence team to automate and improve OCR services.

• Proactively troubleshoot and resolve customer OCR-related inquiries.

• Develop a reporting suite that tracks HIL performance, including metrics on field recognition, customer satisfaction and program efficiency.

• Analyze customer feedback to continuously improve the HIL process.

• Collaborate with internal teams and act as a point of contact for HIL-related issues.
   

What is Ascend looking for in a candidate? 

• Proven experience with OCR technologies or Human in the Loop (HIL) process.

• Strong analytical skills with proficiency in Excel, SQL, or other BI platforms.

• Ability to manage multiple priorities and enhance operational efficiency.

•  Excellent communication and collaboration skills with cross-functional teams.

• Experience using analytical tools such as R/Python for performance analysis.

• A strong sense of urgency, attention to detail, and prioritization capabilities.

• Ability to influence and partner across the company while managing expectations.
   

Why should you apply? 

• We offer everything you’d expect from a profitable company including a great salary, comprehensive health care benefits (100% covered for employees, 50% for dependents), and a generous retirement plan match. 

• You’ll receive an annual Lifelong Learning Allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.) 

• You’ll receive flexible time off, 10 paid holidays, Flex Fridays during the summer and one week off between Christmas and New Year’s. 

• A platform for good: a culture of Diversity, Equity & Inclusion, charity matching and volunteer days—creating belonging for all is in our DNA both inside and outside of work.

• Remote-first culture. No matter where you are, you’ll feel connected to the team. 

• We take families seriously and offer flexible schedules and generous parental leave programs. 

• We give you great tools and tech to do your best work: hardware, software, and home office setups. 
   

Our Interview and Hiring Process 

We want the best people on our team. To get them, we’ve built our hiring process around three Ts: thorough, transparent and thoughtful. Our interview process is an honest evaluation of what you’ve done, what you’re good at, and what you’re working on improving. The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company. Here's how it works: 

• Application 

• Screening interview – phone call (30-60 minutes) 

• Deep dive interview with the hiring manager – phone call (90+ minutes) 

• Focused interviews with select potential teammates – 2 to 3 video calls (30 mins each) 

• Reference calls with your last several managers 

• Offer letter