ABOUT US:
U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.
Alliance Shippers, Inc. offers comprehensive logistics solutions, including temperature control, intermodal, oceans and air transportation, over-the-road and freight brokerage. Our award-winning service matches the best talent, technology and transportation options to our customers’ exact needs. Alliance Shippers, Inc. operates as a subsidiary of U.S. Multimodal Group (USMMG).
Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.
Job Summary:
This position is located in Laredo, Texas - We are seeking a proficient Dispatcher to join our team at Alliance Shippers. This role is key to coordinating the movement of freight, managing driver schedules, and ensuring timely delivery of goods while effectively communicating with customers. The ideal candidate will have a background in trucking or the intermodal industry and will be able to thrive in a fast-paced dynamic environment. Preferably bilingual (Spanish, English).
Key Responsibilities:
- Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
- Monitor and track the status of shipments and deliveries.
- Communicate proactively with drivers, customers, and other stakeholders regarding updates and issues.
- Maintain accurate records of dispatch activities, driver logs, and shipment details.
- Coordinate with third parties to ensure smooth operations and timely deliveries.
- Handle urgent situations and provide solutions to minimize disruptions.
- Ensure compliance with all safety regulations and company policies.
- Utilize dispatch software and other tools to optimize routes and improve efficiency.
- Address customer inquiries professionally and promptly, maintaining positive relationships and high customer satisfaction.
- Collaborate with the sales team to ensure customer satisfaction and retention.
- Assist with special projects and ad-hoc reporting requests from management.
- Participate in process improvement initiatives to streamline operations and customer service.
- Run and send shipment reports to customers.
Qualifications:
- Education: Bachelor of Science in Business Administration required, with a concentration in logistics, supply chain, or international business preferred.
- Experience: 1-2 years of industry experience.
- Skills:
- Experience Profit Tools (transportation management system)
- Experience in Microsoft Word, Excel, and Outlook.
- Diligence with a high degree of accuracy.
- Preferably bilingual (Spanish, English)
- Physical Requirements:
- Ability to prioritize tasks and meet deadlines.
- Excellent communication and critical thinking skills.
- Compensation
WHAT WE OFFER:
- Offering a competitive salary (based on experience).
- Competitive commission plan.
- Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options.
- Company offers a 401(k) program and company match for eligible employees.
- Opportunities for career advancement and continued professional development.
- A dynamic, exciting, and mission-driven work environment.
Equal Opportunity Statement:
U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.
Similar Jobs
What We Do
U.S. Multimodal Group is a large network of asset-based drayage companies operating at major seaports and inland rail hubs. Our ever-growing network has the capacity to address complex supply chain needs through key relationships, strategically located storage yards, and constantly evolving technology.
