This client is a leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston, is seeking Tier 2 Mods to join their tech support team.
They are looking for tech-savvy Mods who can quickly troubleshoot issues, follow clear procedures, and communicate effectively with customers through phones and emails. Mods will monitor automated alerts, escalate outages within 15 minutes, and provide reliable support during service disruptions.
If you have strong call control skills, stay calm under pressure, and enjoy solving technical problems independently, this could be a great fit for you!
Hours of Operation:
Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST)
Priority coverage needed: 4:00 AM – 6:00 AM (PST)
Saturday and Sunday: 24-hour availability required
The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project).
Commitment:
15 hours weekly,
90 Days
Orientation:
July 16, 2026
Skills Required
- Troubleshoot technical issues related to high-speed fiber internet
- Communicate effectively with customers via phone and email
- Monitor automated alerts and escalate outages within 15 minutes
- Strong call control skills and ability to stay calm under pressure
- Ability to work independently to resolve technical problems
- Availability for required shifts including nights, weekends, and early mornings (PST)
- Commitment of 15 hours weekly for 90 days and attend orientation on July 16, 2026
- Experience working with phone and email support systems
What We Do
ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.
