High Net Worth Success Analyst

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship and practice management solutions that advisors use in helping clients achieve wealth, independence and purpose. 

The Success Analyst will be primarily responsible for ensuring business outcomes are achieved for high net worth cases for investors, advisors, investment managers, and for AssetMark.  The Success Analyst will work independently but in a team to prepare and communicate trade instructions to investment managers, ensure success measures are captured for every case, manage all cases towards their assigned success measures, and will act as the primary owner and contact for managers to ensure issues are prevented from occurring and are resolved in a quick, fair, and transparent manner. A primary objective of this role will be delivering success measures including the percentage of cases that meet their desired outcome, the responsiveness to issues, and the proactive resolution of issues before they become customer facing problems. 

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our office in one of the following locations: Charlotte, NC or Phoenix, AZ. We are not considering remote candidates at this time as we are a hybrid workplace.

Responsibilities include:

• Preparation and delivery of trading instructions to investment managers to ensure fast and accurate trading experiences for advisors and their clients.

• Owner and single point of contact for managers for cases regardless of which stage in the process to ensure success outcomes are met and collaboration with all parties and operating teams occur to meet case success criteria.

• Review of case success measures and proactive action taken with all necessary parties to ensure the case achieves the success measures before a problem occurs.

• Ensure immediate, accurate, and fair resolution of all issues related to HNW cases while keeping all stakeholders aware of resolution path, next steps, timing, and expected outcomes. Process includes root cause identification, resolution, and improvement implementation.

• Cross-functional collaboration both vertically and horizontally across AssetMark and investment managers to ensure issues are resolved, communication is transparent and consistent with all parties, and case outcomes are achieved. 

• Proactively identify training opportunities and deliver training across all stakeholders to increase knowledge and service delivery outcomes for advisors and their clients.

• Work with team members to ensure procedures are documented and take action to document procedures to facilitate learning when required.

• Build proficiency assessment process that can be used for the addition of new managers to the AssetMark platform to ensure a positive experience for advisors upon implementation.

• Serve as surge resource for all group tasks.

Basic Qualifications Required:

• Bachelor degree or equivalent experience required

• Ability to articulate clear messages and concise instruction through oral and written communication.

• Strong business process knowledge across AssetMark sales, service, and operations processes

• Expert prioritization and organizational skills.

• Detail-oriented with strong analytical and problem solving skills using a variety of tools including Microsoft Excel

• Able to work independently and consistently meet deadlines.

• Ability to communicate effectively with sales, advisors, service, and ops teams.

• Ability to exercise sound business judgement while preventing problems and resolving issues

Preferred Qualifications:

• Proven experience and skills in resolving issues by delivering quick and fair results for all stakeholders

• Proven experience and skills with: 

• IBM’s Business Process Management (BPM) software

• Fiserv’s APL Portfolio Management System

• Microsoft Excel at an intermediate to advanced skill level

• Project management experience

• 3+ years of experience working in an operations or service environment

Compensation: The Base Salary range for this position is between $70,000-$80,000.  

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. 

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position. 

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Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. 

Our Mission 

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values 

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.  

We believe in: 

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. 

• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. 

• Unyielding Integrity, doing what’s right, always. Even when it’s hard. 

• Collective Respect, in being authentic, inclusive and valuing all voices while winning together. 

• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. 

Our Culture & Benefits 

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule 

  
  

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.