Ajith
KRG Technologies, Inc.,
ajith(at)krgtech.com
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 310
Job DescriptionJob Title: Helpdesk
Location: Scottsdale, AZ
Duration: Contract
Job Description:
1. Minimum 2 (Two) years of work experience in a technical support position
2. Excellent verbal and written communication skills.
3. Knowledge of commonly used concepts, practices, and procedures for end user technical support.
4. Strong Customer service experience.
5. Excellent phone & email etiquette.
6. Strong problem solving and research skills.
7. Able to operate effectively in a team environment with both technical and non-technical team members
8. Able to manage time effectively and set priorities appropriately
9. Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment.
10. Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer’s end users
11. Route/ escalate problems to internal level IT support teams
12. Administer and provide User account provisioning
13. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
14. Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Minimum 2 years of work experience in a technical support position
- Excellent verbal and written communication skills
- Knowledge of end user technical support concepts and practices
- Strong customer service experience
- Proficient in Windows 7 and networking concepts
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
