Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.
Your tasks
•Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
•Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
•Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
Your profile
Minimum 2 years' higher education in electro mechanics
High level of technical/electronic/software experience covering knowledge of equipment
Minimum 2 years experience in customer service in the field
Familiar with diagnostic methods
Independent functioning and strong contact skills
Cost-conscious thinking and creativity
Experience in logistics is an advantage
Basic computer skills
Fluency in local language
English language CEFR level B1 (intermediate)
Customer focus
Excellent communication skills
Good interpersonal skills
Methodological skills
Top Skills
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
