Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as a Helpdesk Technical Support Specialist located in our Phoenix or Miramar office.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role will be based in our Phoenix or Miramar office, on a hybrid-basis. This role reports to the Helpdesk Supervisor.
Position Summary
The Helpdesk Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shift for this position is 12 PM - 10:30 PM (Phoenix) / 3 PM - 1:30 AM (Florida), Tuesday, Wednesday, Friday, and Saturday
Key Responsibilities
Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Works overtime as needed
Qualifications
Skills & Competencies
Provides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations
Excellent interpersonal and communication skills (oral and written), including the ability to explain highly technical information in clear, easily understandable terms for non-technical audiences
Strong attention to detail and the ability to multi-task in a fast-changing, high pressure, deadline-oriented environment and meet all established productivity measures
Excellent analytical and critical thinking skills
Education & Prior Experience
Prior experience providing technical support in a call center environment or professional services organization preferred
Microsoft Office Specialist certification in MS Word and other Office certifications preferred
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system
Technology
High level of proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
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What We Do
Greenberg Traurig, LLP has more than 2650 attorneys in 45 locations in the United States, Europe and the Middle East, Latin America, and Asia. The firm is a 2022 BTI “Highly Recommended Law Firm” for superior client service and is consistently among the top firms on the Am Law Global 100 and NLJ 250. Greenberg Traurig is Mansfield Rule 6.0 Certified Plus by The Diversity Lab. The firm is recognized for powering its U.S. offices with 100% renewable energy as certified by the Center for Resource Solutions Green-e® Energy program and is a member of the U.S. EPA’s Green Power Partnership Program. The firm is known for its philanthropic giving, innovation, diversity, and pro bono. Web: www.gtlaw.com.
