We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly.
This is a hands-on IT Operations role and a great entry point into system administration — you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company.
What you'll be doing
- Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members
- Handling the technical side of onboarding and offboarding — accounts, access, equipment
- Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian
- Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team
- Supporting security basics — access control, phishing prevention, employee training
- Documenting your work and keep improving our IT processes and knowledge base
You'll be successful in this role if you
- Are a confident macOS user, curious about the Apple ecosystem, and eager to learn (advanced skills not required)
- Have some hands-on IT experience — helpdesk, internship, or a technical degree
- Communicate in English at B1–B2 — many of our users and suppliers are English-speaking
- Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically
- Are self-organized — you'll plan your own day and prioritize requests yourself
Nice to have
- Experience with MDM, Apple Business Manager, or ticketing systems
- Automation skills (Zapier, Make, Java Script and Bash fundamentals)
What’s In It for You
- Fully remote work and a genuinely flexible schedule — most users are active after 11:00, so you shape your own day around a 6–8 hour workload
- Salary in USD
- A mentor: our senior IT Ops specialist stays involved and will guide you through the stack
- Hands-on experience with 100+ tools — Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, Zapier/Make, and more
- A role that builds a complete sysadmin skill set — the kind of experience that opens doors across the industry
What to expect in our process
- Intro call with a recruiter (30 min, includes English check)
- Technical interview with our IT Ops specialist (30–60 min, includes a short live troubleshooting role-play)
- Final interview with HR
Skills Required
- Confident macOS user
- Some hands-on IT experience (helpdesk, internship, or technical degree)
- English communication at B1-B2 level
- Provide helpdesk support in Ukrainian
- Networking fundamentals (OSI model, protocols, troubleshooting)
- Self-organized with ability to prioritize requests
- Experience with MDM, Apple Business Manager, or ticketing systems
- Automation skills (Zapier, Make, JavaScript and Bash fundamentals)
What We Do
Belkins is an award-winning B2B Lead Generation and appointment-setting agency, driving sales results for businesses in 50+ industries across the globe. We empower companies of all scales to grow through innovative marketing and sales solutions, technology, and by creating meaningful partnerships. We provide services and create products. Our main offering “Appointment Setting” focuses on acquiring new leads via email marketing channels. We developed our proprietary technology “Folderly” which helps to increase sending reputation of emails. We provide the industry-best Sales Development Representatives and Copywriters who build outreach campaigns from the ground up, create outreach strategies, perforce a daily outreach and work with clients as an extension of their sales and marketing team.
Why Work With Us
Belkins is where limitless opportunities meet the most friendly environment. We strive to evolve but value humanity and trust. The enthusiasm of the Belkins team is catching, which permanently drives you to the next level of perfection. It is a great place to boost your career, personal growth, make partners and friends.
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