Helpdesk Support (Nightshift 11PM-8AM)

The Help Desk Analyst provides first-level technical support to computer users throughout the organization. This position is responsible for investigating, diagnosing, and resolving routine software, hardware, networking, and other computer-related issues.

Candidates must be available to work varying shifts. The specific schedule and hours for this position will be determined based on operational needs.

Essential Duties and Responsibilities

• Answer, evaluate, and prioritize incoming requests for technical assistance received by telephone, voicemail, email, and in person.
• Provide support to users experiencing hardware, software, networking, and other technology-related issues.
• Gather relevant information about reported problems and guide users through diagnostic procedures to identify the source of the issue.
• Determine whether technical problems are related to hardware components such as modems, printers, cables, telephones, or other equipment.
• Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues.
• Escalate complex or unresolved problems to a supervisor or the appropriate technical support team.
• Document technical issues, troubleshooting steps, and resolutions accurately and thoroughly.
• Communicate professionally with users and provide timely updates regarding the status of their requests.

Qualifications

• Five years of general information technology experience.
• Three years of specific experience providing customer or technical support.
• Ability to manage multiple assignments and priorities simultaneously.
• Ability to communicate tactfully and professionally, both verbally and in writing, with department leaders, managers, coworkers, users, and vendors.
• Strong problem-solving, customer service, and interpersonal skills.
• Working knowledge of computers, internet-based systems, and automated applications.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited college or university, or the international equivalent, preferred.

Equal Employment Opportunity

VITAS Healthcare is an Equal Opportunity Employer and is committed to providing employment opportunities without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

EOE/AA M/F/D/V

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.  As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits Include:

- Competitive compensation 
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS