TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.
Schedule: 9:00 AM – 6:00 PM (DRT) / on‑site only
Responsibilities:
Resolve Helpdesk tickets and provide on-site support daily
Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
Installing, configuring, support desktops, laptops, printers, and other peripheral
Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other
peripheral equipment
Create and maintain knowledge base documentation
Provide on-call support as scheduled
About You:
Knowledge/Skills/Abilities:
Hardware: desktop, laptop
OS: Windows 10 / 11, Mc OS
Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
Basic Knowledge of supporting mobile devices and app
Basic Knowledge of virus and malware removal techniques
Attention to detail
Ability to multitask in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Communicate effectively both oral and in writing
Exceptional customer service orientation
The ability to lift up to 50 lbs
Your experience includes:
Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred
2+ years of IT related work experience
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
VOIP experience preferred
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Skills Required
- 2+ years of IT related work experience
- Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
TransPerfect Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TransPerfect and has not been reviewed or approved by TransPerfect.
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Leave & Time Off Breadth — Leave offerings can feel workable in certain roles, with PTO and occasional floating-holiday style time off described as available. Flexible scheduling and remote arrangements (notably in interpreting/contact-center work) add practical day-to-day benefit value for some.
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Healthcare Strength — Core health coverage is presented as available, commonly including medical, dental, and vision options alongside life and disability coverage. Plan choice (including FSA/HSA-style options) suggests baseline protection benefits exist even if overall sentiment is mixed.
TransPerfect Insights
What We Do
The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services and related technologies. The TransPerfect family of companies enables organizations to speak the language of global business through: - Translation and Language Services - Website and Software Localization - Globalization Management Technology - Multicultural Marketing - Legal Support and E-Discovery - E-Learning Platform Internationalization - Multimedia and Studio Solutions - Interpretation and Call Center Support
