As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. You have a keen ability to translate technical jargon and concepts to non-technical users.
This is a PART-TIME, onsite, hourly position (approximately 30 hours/week, M-F), located in our Herndon, VA office. Candidates must reside within daily commuting distance of our Herndon location.
Responsibilities- Serve as the first line of support for incoming IT requests via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Assist users with account setup, password resets, and access to systems or applications.
- Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing.
- Escalate complex problems to Level 2/3 support teams when necessary.
- Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment.
- Provide end-user training and guidance on company systems and applications.
- Maintain compliance with IT security and data protection policies.
- Participate in routine system maintenance, updates, and IT projects as assigned.
Qualifications
- Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Experience: 1-2+ years of IT support/helpdesk experience, preferred
- Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications
- Familiarity with networks, Active Directory, VPN, and remote desktop tools
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills with a customer-service orientation
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
COMPENSATION
This is a part-time, hourly position ($16/hour), approximately 30 hours/week M-F, located in our Herndon, VA office.
NEXT STEPS
If you meet the requirements and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. NO PHONE CALLS PLEASE.
ABOUT TEAM VELOCITY
Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
Skills Required
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 1-2+ years of IT support/helpdesk experience
- Strong knowledge of Windows and/or Mac operating systems and common business applications
- Proficiency with Microsoft Office 365
- Familiarity with networks, Active Directory, VPN, and remote desktop tools
- Experience using a helpdesk ticketing system and documenting issue resolutions
- Ability to install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills with a customer-service orientation
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Must reside within daily commuting distance of Herndon, VA and be available for part-time onsite schedule (~30 hours/week, M-F)
What We Do
Team Velocity Marketing is a data-driven marketing agency specializing in the automotive industry. The company provides the Apollo Customer Experience Platform (CXP), which digitizes the car buying and vehicle ownership processes. By integrating marketing, digital retailing, and store execution, Team Velocity enables automotive retailers to deliver frictionless consumer experiences from initial engagement to final transaction across both online and offline channels.
