About Viz.ai
Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,800+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai One® is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies. For more information visit Viz.ai.
We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
- Serving as the first point of contact for employees seeking technical assistance.
- Troubleshoot, resolve, or escalate tickets that have been assigned
- Installing, making changes, and repairing computer hardware and software.
- Creating and managing users and permissions.
- Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
- Following up with customers to ensure issues are resolved.
- You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
You will love this job if:
- You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
- You can work independently and in a team setting with others professionally and respectfully.
- You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.
Requirements:
- 3+ years of IT experience in a mid-size enterprise environment.
- Provide first-level technical support for hardware, software, and network-related issues
- Experience supporting IT onboarding and offboarding processes, including users provisioning, hardware setup, and software deployment.
- Strong analytical and communication skills, sound judgment, and the ability to work effectively with clients, remote and on-site.
- Deep understanding of system networking and security across Mac and Windows distributed environments.
- Ability to collaborate with Security, Engineering, and Operations teams to drive IT process improvements and ensure system compliance.
- Experience with configuration and identity management tools such as Okta.
- Implement and manage endpoint management tools (Intune, Jamf)
- Knowledge of cloud security best practices, including authentication, IAM and networking – advantage.
- Familiarity with infrastructure as code.
Location:
We are located in San Francisco, Tel Aviv, This position is based in Tel Aviv.
Our office in Tel-Aviv is located in Menachem Begin 150, within walking distance of Arlozorov and Ha'Shalom train stations.
Related Links:
https://www.viz.ai/media
https://www.fastcompany.com/most-innovative-companies/2019/sectors/biotech
https://www.calcalist.co.il/internet/articles/0,7340,L-3899610,00.html
https://www.geektime.co.il/viz-ai-raises-71m-in-c-round/
themarker.com/technation/.premium-1.9624267
https://www.businesswire.com/news/home/20191023005322/en/Viz.ai-Raises-50-Million-Series-Bring-AI
https://www.globes.co.il/news/article.aspx?did=1001304340
https://www.themarker.com/technation/1.8019503
https://www.calcalist.co.il/internet/articles/0,7340,L-3766795,00.html
https://calcalist.careebiz.com/viz
https://www.businesswire.com/news/home/20190917006015/en/Viz.ai-Named-Forbes-Promising-AI-Companies-America)
https://www.youtube.com/watch?v=uU4SLfCf84U
https://www.youtube.com/watch?v=y3P9aVwDOig
#LI: GH1
#LI: hybrid
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What We Do
Viz.ai is a leader in applied artificial intelligence in healthcare. Our mission is to fundamentally improve how healthcare is delivered globally through intelligent software that promises to reduce time to treatment and improve access to care. Our flagship product, Viz LVO, leverages advanced deep learning to communicate time-sensitive information about stroke patients straight to a specialist who can intervene and treat. In February 2018, the U.S. Food and Drug Administration (FDA) granted a De Novo clearance for Viz LVO, the first-ever computer-aided triage and notification platform. In 2020, Viz LVO became the first AI software to receive approval from CMS. We are a distributed team with offices in San Francisco, Tel Aviv, and Heerenveen. We are backed by leading Silicon Valley investors, including Kleiner Perkins, Google Ventures, Green Oaks, CRV, and Threshold Ventures.
Why Work With Us
We are a global organization where our values (Patients First, Time is Brain, Quality Squared, Kindness Wins, and I am Accountable) are demonstrated daily, and our product saves lives! At Viz.ai, we provide professional development opportunities, promote from within, and value teamwork. Join our team to make an impact in saving people's lives.
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