Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.
We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.
Job DescriptionTasks:
- Act as a second line of support for all technical support issues.
- Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.
- Onboarding of new Staff.
- Provide support in the Video conferencing domain.
- Provide training for the usage of Video conferencing rooms.
- Provide support for IT equipment.
- Provide support in user account management, password reset etc.
- Provide support in the domain of MS 365
- Provide support in all IT-related domains.
- Bachelor's plus a minimum of 3 years of relevant professional experience
- Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).
- Proven experience in IT/ security support team
- Experience in providing support to users
- Ability to understand and identify user needs.
- Ability to work autonomously and proactively.
- Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.
- Capability to contribute to ongoing projects.
- Knowledge of M365, Azure and best practice methodologies (ITIL or similar).
- Experience in providing User trainings.
- Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.
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What We Do
Arηs Group is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we’ve grown organically to encompass 16 entities worldwide with over 2,500 employees in Luxembourg, Belgium, France, Greece, Italy, Portugal, Bulgaria and Jordan. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.
