The Role
Provide 24x7 helpdesk support via phone, email, and ticketing; log and resolve incidents per SLA; escalate complex issues; assist users with software/hardware/login problems; coordinate with internal teams and produce support reports while maintaining high customer satisfaction.
Summary Generated by Built In
Key Responsibilities
RequirementsSkills Required
BenefitsSkills Required
• Provide 24x7 helpdesk and customer support through phone, email, and
ticketing systems
• Handle customer queries, complaints, and technical issues efficiently
• Log, track, and resolve incidents/tickets within defined SLA timelines
• Escalate unresolved issues to the concerned technical teams
• Maintain records of customer interactions and issue resolutions
• Coordinate with internal teams for timely closure of support requests
• Assist users with software, hardware, login, and application-related issues
• Prepare daily/weekly reports related to support activities and incidents
• Ensure high levels of customer satisfaction and service quality
Qualifications• Bachelor’s Degree in any discipline or One-Year Diploma in Computer
Applications / Information Technology / related field
RequirementsSkills Required
• Proficiency in computer operations and MS Office applications
• Good communication and interpersonal skills
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts in a 24x7 environment
• Strong customer service orientation and problem-solving skills
• Ability to manage multiple tasks under pressure
BenefitsSkills Required
• Proficiency in computer operations and MS Office applications
• Good communication and interpersonal skills
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts in a 24x7 environment
• Strong customer service orientation and problem-solving skills
• Ability to manage multiple tasks under pressure
Skills Required
- Bachelor's Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology
- Proficiency in MS Office applications
- Experience with phone, email, and ticketing systems
- Good communication and interpersonal skills
- Basic understanding of IT systems and troubleshooting
- Ability to work rotational shifts in a 24x7 environment
- Strong customer service orientation and problem-solving skills
- Ability to manage multiple tasks under pressure
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The Company
What We Do
Atlanta Systems Pvt. Ltd. is a leading Indian manufacturer specializing in the design and development of IoT and telematics solutions. The company provides enterprise-grade GPS tracking devices and fleet management software, including AI-based vehicle trackers and video telematics, to enable smarter mobility across various industries. Founded in 1994, it is recognized as a major provider of IOT products and solutions in India.
