Summary:
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.Duties & Responsibilities:
Job Name: Helpdesk Support Engineer
Location: Pune
Experience: 4-8 Years
About VIAVI SolutionsVIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks- like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.
We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Helpdesk Support EngineerWe are looking for a Helpdesk Support professional with 4–7 years of experience to provide end-user support, maintain IT assets, and ensure reliable workplace technology services.
Key Responsibilities- Provide technical support for laptops, desktops, workstations, and end-user software, including installation, configuration, troubleshooting, and maintenance.
- Install, repair, upgrade, and relocate PCs, laptops, printers, scanners, and other peripherals.
- Troubleshoot hardware, software, network, and connectivity issues, including remote support using Windows administration tools.
- Build and image devices using Microsoft MS Intune and ensure systems remain current and operational.
- Log and manage incidents in ServiceNow and deliver responsive, customer-focused support.
- Maintain accurate IT asset inventory and support conference room and workplace technology.
- Coordinate with internal IT Operations and external vendors to resolve issues efficiently.
- Contribute to infrastructure projects and support end-user training when needed.
- Open to work in shifts as per operational needs
- 4–7 years of relevant helpdesk or desktop support experience.
- Working knowledge of ITIL processes, ServiceNow, and Microsoft SCCM/ Intune.
- Strong technical troubleshooting and problem-solving skills.
- Clear written and verbal communication skills in English.
- Ability to work effectively with local and global support teams.
If you are ready to contribute, grow, and make an impact, we encourage you to apply and join our team.
VIAVI Solutions is an equal opportunity and affirmative action employer. We welcome applications from minorities, women, veterans, and persons with disabilities.
Pre-Requisites / Skills / Experience Requirements:
Skills Required
- 4-7 years of relevant helpdesk or desktop support experience.
- Working knowledge of ITIL processes.
- Experience with ServiceNow.
- Experience with Microsoft SCCM and Microsoft Intune (device imaging and management).
- Strong technical troubleshooting and problem-solving skills.
- Clear written and verbal communication skills in English.
- Ability to work effectively with local and global support teams.
- Willingness to work in shifts as per operational needs.
VIAVI Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VIAVI Solutions and has not been reviewed or approved by VIAVI Solutions.
-
Leave & Time Off Breadth — Time off options are described as generous, including paid time off with flexible scheduling and work-from-home arrangements. Feedback suggests some teams implement unlimited or discretionary PTO and respect balance through flexible start times.
-
Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life, disability, wellness initiatives, annual health exams, and emergency medical coverage for travel. Strong medical allowances and an employee assistance program further reinforce perceived coverage depth.
-
Strong & Reliable Incentives — Incentive programs are highlighted through variable pay and bonus structures that can augment base pay. Feedback suggests twice-yearly bonuses may occur when company performance supports it.
VIAVI Solutions Insights
What We Do
VIAVI Solutions (NASDAQ: VIAV) is a global leader in both network and service enablement and optical security performance products and solutions. Our technologies contribute to the success of a wide range of customers – from the world’s largest mobile operators and governmental entities to enterprise network and application providers to contractors laying the fiber and building the towers that keep us connected
