Overview
Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.
Key Responsibilities & Skills Required
Provide technical support for desktops, laptops, printers, monitors, and other peripherals.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.
Perform hardware and software installations, configurations, upgrades, and updates.
Diagnose and resolve basic network connectivity and remote access issues.
Support virtual desktop environments and remote support tools when required.
Monitor server health and performance using standard monitoring tools.
Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.
Respond to user requests through phone, email, chat, and in-person support channels.
Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.
Escalate unresolved or complex issues to senior support teams or vendors.
Maintain accurate documentation of incidents, resolutions, tickets, and support activities.
Ensure timely communication and updates to users throughout the support process.
Provide guidance to users on basic IT best practices and troubleshooting techniques.
Stay updated with the latest desktop support technologies and workplace IT standards.
Strong knowledge of Desktop Support & End User Support.
Hands on experience with Windows OS Installations & Troubleshooting.
Outlook configuration and troubleshooting skills.
Hardware troubleshooting and PC/Laptop support experience.
Knowledge of remote support tools, ticketing tools, and SLA management.
Basic understanding of network troubleshooting and IT asset management.
Ability to provide VIP/User support in professional management
Qualifications
Education: Bachelor’s degree or any graduate qualification.
1–3 years of experience in Desktop Support, IT Support, or a related technical role.
Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies.
Excellent communication and customer service skills.
Ability to work independently and collaboratively within a team.
Strong organizational and time management abilities.
Location & Additional Details
Work Days: 6 days per week, Day shift.
Job Type: Full-time, On-site
Location: New Delhi, India
Skills Required
- Bachelor's degree or any graduate qualification
- 1–3 years of experience in Desktop Support, IT Support, or a related technical role
- Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies
- Excellent communication and customer service skills
- Ability to work independently and collaboratively within a team
- Strong organizational and time management abilities
- Strong knowledge of desktop support and end-user support
- Hands-on experience with Windows OS installation and troubleshooting
- Microsoft Outlook configuration and troubleshooting skills
- Hardware troubleshooting and PC/laptop support experience
- Knowledge of remote support tools, ticketing tools, and SLA management
- Basic understanding of network troubleshooting and IT asset management
- Ability to provide VIP/user support in a professional management environment
- Based in or willing to relocate to New Delhi, India
What We Do
Chi Networks is a Chicago-headquartered managed service provider delivering cloud and managed IT solutions to organizations. Its offerings include Infrastructure as a Service, Virtual Desktop Infrastructure, private and hybrid cloud, hosted environments, help-desk support, and integrated security and network operations. The company emphasizes tailored technology services, 24/7 support, data-center operations, cybersecurity, and infrastructure management to improve customers’ security, performance, and business outcomes.
