Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.
Role Name: System Analyst / Helpdesk
Duration: 12 Months
Location: Columbia, SC, 29210
DAILY DUTIES / RESPONSIBILITIES:
- Configures and installs software for IT users' desktops and laptops.
- Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
- Maintains desktop software and hardware; supports mobile workforce.
- Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
- Troubleshoots problems using scripts and checklists as guides.
- Escalates to Tier 3 support when necessary. Documents problems and resolutions.
- May perform end-user training.
- Strong customer service skills are important in this position.
- Participates in the testing and evaluation of new desktop packages and implements prototypes.
REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Bachelor's degree in a relevant field or equivalent work experience
- Thorough knowledge of endpoint technologies
- Knowledge of utility programs, scripting, and problem identification/resolution
- Experience providing Tier 2 desktop/hardware/software support and supporting mobile workforce
- Strong customer service skills
- Experience with desktop imaging using IBM BigFix and OS deployment
- Advanced knowledge of Microsoft Active Directory
- Experience with McAfee security products
What We Do
Ask IT Consulting Inc. is a global information technology management firm founded in 2008 and headquartered in Holtsville, NY. The company specializes in providing comprehensive technology and workforce solutions, including IT consulting, talent management, and digital services. Their expertise extends to cybersecurity, cloud computing, and IT staffing, focusing on delivering tailored, innovative, and effective solutions to meet the unique objectives of their diverse clients.
