Job Title: Help Desk Tier I Support
Security Clearance: Secret
Location: Amman, Jordan
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking a Help Desk Tier I Support to join our team in Jordan. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.
Responsibilities will include, but not be limited to:
- Perform laptop imaging and deployment.
- Conduct basic IP and network connectivity troubleshooting.
- Create and manage user accounts within a Microsoft domain environment.
- Add and remove computers from the domain.
- Assign users to appropriate groups and apply necessary permissions.
- Create and manage Exchange mailboxes.
- Diagnose and resolve user email-related issues.
- Troubleshoot and configure printers, including mapping shared printers.
- Document all support actions and troubleshooting steps for reporting and tracking purposes.
- An Active, in-scope US Government issued Secret clearance.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Must have a minimum of seven (7) years of experience with IT systems.
- Must have a minimum of four (4) years in IT customer support.
- Must have a minimum of two (2) years experience in a military environment.
- Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP.
- Able to travel to support mission up to 10%.
- Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
Skills Required
- Active, in-scope U.S. Government Secret clearance
- U.S. Citizenship
- Minimum seven (7) years of experience with IT systems
- Minimum four (4) years in IT customer support
- Minimum two (2) years experience in a military environment
- One of the following certifications: A+CE, CCNA-Security, CND, Network+ CE, or SSCP
- Able to travel to support mission up to 10%
- Associate's degree in Networking OR eleven (11) total years of recent specialized experience
What We Do
We are a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff specifically trained to build and support multi-classification systems for DOD and NATO commands worldwide. Command Control Communications Engineering & Logistics, LLC (C³EL) is a Women Owned Small Business with extensive prior military background supporting real-world operations in theater and in the US. We specialize in building command centers worldwide. Senior management deploys directly with the teams to maintain the highest standards of quality
