Help Desk Technician

GENERAL SUMMARY:
The Help Desk Technician is part of a team that provides high-touch support to the internal clients at CRSP. This position will triage, resolve, and route employee requests that require escalation in a timely and accurate manner. They are expected to resolve a majority of issues upon first contact providing the highest-level support.
PRINCIPAL DUTIES & RESPONSIBILITIES:

• Ensuring triage tickets are being processed for first level trouble shooting
• Password resets
• PC restart being able to physically restart desktops
• Handling all accessory requests such as web cam, headset, mouse, etc.
• Conference room technology assistance when needed
• Being part of team projects that are mentored by leads
• Hardware swaps, E-waste, and basic software deployment using Desktop Central
• Experience with handling new pcs and Chromebook/boxes
• Office setup for new employees
• Packaging for shipment, Inventory, and SysOps Deliveries
• Responsible for tape pickup in the office on Mondays
• Fixing and being point of contract for Printer issues
• Ewaste - deconstruct, move, and dispose of desktops, laptops, Chromebook/boxes, etc.

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:

• High School Diploma/GED + 1 year experience in Level 1 support or Associate's degree
• Junior level experience, just starting in IT - team member will help mentor
• Excellent problem-solving skills with attention to detail
• Strong communication and interpersonal skills, both written and verbal
• Ability to multitask and pivot based on workload and changing priorities

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:

• Associate's degree with 1+ year of experience
• Prior information technology experience in a help desk role
• Knowledge of MS operating systems

Physical Demands:

• Work is performed in a professional office environment. The employee must regularly lift and/or carry up to 50 pounds. Often required to sit, stand, stoop, crawl or crouch and hold hands over head. The employee is regularly required to use hands to finger, handle, or operate objects, tools and/or controls.

LOCATION: 105 West Adams Street, 17 th Floor, Chicago, IL
WORK SCHEDULE: Full Time - 8:30 a.m. - 5:00 p.m., required
The Help Desk Technician is required to be onsite 5 days a week.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
The Center for Research in Security Prices, LLC is an Equal Opportunity / Affirmative Action Employer.