GENERAL SUMMARY:
The Help Desk Technician is part of a team that provides high-touch support to the internal clients at CRSP. This position will triage, resolve, and route employee requests that require escalation in a timely and accurate manner. They are expected to resolve a majority of issues upon first contact providing the highest-level support.
PRINCIPAL DUTIES & RESPONSIBILITIES:
- Ensuring triage tickets are being processed for first level trouble shooting
- Password resets
- PC restart being able to physically restart desktops
- Handling all accessory requests such as web cam, headset, mouse, etc.
- Conference room technology assistance when needed
- Being part of team projects that are mentored by leads
- Hardware swaps, E-waste, and basic software deployment using Desktop Central
- Experience with handling new pcs and Chromebook/boxes
- Office setup for new employees
- Packaging for shipment, Inventory, and SysOps Deliveries
- Being available to be in office for Monday tape pickup
- Fixing and being point of contract for Printer issues
- Ewaste - desktops, laptops, Chromebook/boxes
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:
- High School Diploma/GED + 1 year experience in Level 1 support or Associate's degree
- Junior level experience, just starting in IT - team member will help mentor
- Excellent problem-solving skills with attention to detail
- Strong communication and interpersonal skills, both written and verbal
- Ability to multitask and pivot based on workload and changing priorities
PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:
- Associate's degree with 1+ year of experience
- Prior information technology experience in a help desk role
- Knowledge of MS operating systems
LOCATION: 105 West Adams Street, 17 th Floor, Chicago, IL
WORK SCHEDULE: Full Time - 8:30 a.m. - 5:00 p.m., normal working hours
What We Do
CRSP provides data of the highest integrity and transparency to ensure the strongest foundation for economic forecasting, stock market research and financial analysis conducted by academic organizations, investment banks, brokerage firms, corporations, and government agencies. Our data has led to the transformation of the world of finance.
Why Work With Us
Our culture is truly unique. We employ and engage with some of the brightest minds in finance and seek to encourage the dissemination of knowledge and expansion of the frontier of financial research in a professional environment committed to mutual respect and teamwork.
Gallery
Center for Research in Security Prices (CRSP) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
