Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist position available in Eden Prairie, MN. This person will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. Work hours include regularly scheduled business hours and after-hours coverage.
Responsibilities
- Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
- Attempts to resolve most of the support requests upon first contact with the user
- Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
- Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
- Participate in new hardware and software rollouts
- Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
- Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
- Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
- Responsible for allocating/purchasing new and used devices as requested and approved
- Participates in companywide initiatives or projects as it relates to technology, equipment, or services
- Administer user management controls over company software systems
- Other duties as assigned
Required Skills and Education
- Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
- Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
- Basic understanding of networking and DNS
- Good understanding of computer systems, mobile devices, and other tech products
- Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
- Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
- Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
- Willingness to travel to all LSC locations, business functions, and training as needed for work
- Additional certifications in Microsoft, Cisco, or similar technologies are a plus
Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.
Working Environment Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.
Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance
Salary Range The expected pay range is $55,000 to $75,000 based on experience and qualifications plus a discretionary bonus and employee stock program.
#LI-WM1
#LI-HYBRID
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Three to Five years of IT experience
- Two+ years experience with Windows 10, Office 365, and Apple iOS
- Basic understanding of networking and DNS
- Proven technical skills for diagnosing and troubleshooting
- Strong time and priority management skills
What We Do
Wunderlich-Malec has been providing customers with engineering, system integration and fabrication solutions for more than 35 years. With offices throughout the US and nearly 430 professionals on our staff, we are one of the largest and most well established engineering companies in the United States, and we've successfully finished numerous projects for our US clients in many parts of the world. We're confident that our qualified staff has the knowledge, experience and talent to create and deliver the solutions you need for your facility process and operation needs. Wunderlich-Malec ranks on Inc. 5000's Fastest Growing Private Companies list and is a GSA Schedule holder with the Federal Government for professional engineering services and manufacturing. Wunderlich-Malec is an engineering firm specializing in process controls solutions for a wide array of clients. Experts in the design, programming and deployment of automation systems for process, manufacturing, commercial buildings and public sector utilities. Skilled at electrical design, control system manufacturing, process integration, programming, testing, training, and ongoing support.
