Help Desk Support

Reposted 2 Days Ago
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Columbia Heights, MN, USA
In-Office
Entry level
Information Technology • Software
The Role
Resolve PC hardware failures, assist with remote employee support, maintain hardware inventory, and ensure quick service levels to minimize end user downtime.
Summary Generated by Built In
Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

Job Description

Position Details:

Title: Help Desk Support

Duration: 6 month (may extend)

Location: Columbia Heights, MN

Responsibilites:

• Perform diagnostics on PC hardware failures and resolve any problems with software applications

• Work closely with Helpdesk Support Technicians on support of our remote employees

• Assist in inventory of our hardware supplies

• Service and ship any sales laptops sent in for repair, maintenance or upgrade according to EUS standards

• Maintain service levels while minimizing end user downtime with prompt response and turnaround

Additional Information

To apply:

Please contact Monil Narayan at (973)-929-3861

Skills Required

  • Experience in diagnostics on PC hardware failures
  • Ability to resolve software application issues

Collabera Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.

  • Fair & Transparent Compensation Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
  • Career-Linked Recognition & Rewards Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
  • Wellbeing & Lifestyle Benefits Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.

Collabera Insights

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The Company
HQ: Basking Ridge, New Jersey
6,138 Employees
Year Founded: 1996

What We Do

In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.

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