● Service performance and availability monitoring
● Active Directory account creation
● Data backup and
● Desktop software installs
● Emergency notifications and escalations
● Troubleshoots end-user hardware and software related issues
● Provides superior customer service
● Remote Desktop Support.
● Answer Service Desk/Help Desk calls
● Working service tickets
● Other Technical duties as assigned
Skills/Experience:
Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills
Preferences:
ITIL
All your information will be kept confidential according to EEO guidelines.
Skills Required
- A+ Certification
- MCP or MCAS or MOS certification
- Strong problem-solving and solution development skills
- Strong customer service communication skills
What We Do
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. With 19+ years of experience, we help bridge the gap between ideas and reality through modern, scalable, and secure technologies. What We Do ✨ Software Engineering & App Development: ADA/WCAG-compliant enterprise apps, cross-platform mobile/web development, CI/CD & DevOps 📊 Microsoft Ecosystem: Power BI, Power Automate, Dynamics 365, Azure, MS Fabric for automation and insights ☁️ Cloud & DevOps: AWS, Azure, GCP migration, Infrastructure as Code (Terraform, ARM, CloudFormation) ⚙️ Data Engineering: ETL/ELT pipelines, Snowflake, Databricks, Redshift, advanced dashboards (Power BI, Tableau) 🔗 System Integration: ERP & CRM modernization with Salesforce, SAP, MS Dynamics 🛠️ Automation & Low-Code: Accelerate innovation via Power Platform 🔒 Cybersecurity: SOC 2, HIPAA, GDPR compliance, endpoint & cloud security 🔄 Agile Tech Staffing: Onshore/offshore delivery models with access to top IT talent 👥 Contingent Workforce Solutions: Scalable, flexible workforce strategies to meet dynamic business needs Why Infojini? ✔️ 2,500+ successful projects ✔️ Certified: CMMi Level 3, ISO, SOC 2, HIPAA, GDPR ✔️ Partnered with Snowflake, Salesforce & Microsoft ✔️ Experts in AI/ML, Generative AI, Automation ✔️ US HQ + 10+ delivery centers for local presence ✔️ Flexible engagement: Agile Pods, delivery teams, fixed-cost models How We Deliver Value • High-velocity teams for continuous innovation • Predictable costs, faster ROI, transparent delivery From code to cloud to customers—engineer your success with Infojini Inc. 📩 [email protected]
