About Collabera
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job DescriptionPosition Details:
Job Title: Helpdesk Support
Duration: 4-5 Months (May Extend)
Client: Large Multimedia Firm (Fortune 500)
Location: Carrollton, TX 75006
Description:
· Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms
· Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis
· Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience
· Meet call metrics and standards as defined by the department, and enter all requests into SFDC database
QualificationsRequirements:
· 1-2 years experience in a call center environment
· 2+ years experience in a technical environment.
· Professional demeanor; ability to interact positively with customers
· Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others
· Solid working knowledge of the Windows Operating System, including but not limited to Windows 7
· Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
· Working knowledge of SQL 2008 R2 preferred
· Knowledge of Windows Server 2003/2008 or Terminal Services a plus
· MCSE or other technical certifications a plus
Additional InformationTo know more about this opportunity, please contact:
Nimish Singh
Nimish.Singh(at)Collabera.com
973-805-7507
Skills Required
- 1-2 years experience in a call center environment
- 2+ years experience in a technical environment
- Professional demeanor and positive customer interaction
- Superior interpersonal and communication skills
- Solid working knowledge of Windows Operating System
- Solid working knowledge of Windows registry and file/folder security
- Working knowledge of SQL 2008 R2
- Knowledge of Windows Server 2003/2008
- MCSE or other technical certifications
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
