We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.
NOTE:
- Must be able to work either a Tuesday-Saturday or Sunday-Thursday schedule.
- Must be able to commit to a Hybrid Schedule in which you work from the 4055 Valley View Lane Dallas Texas office on Tuesday, Wednesday, and Thursday.
What you will do
Applies functional knowledge of the organization's technology offerings to respond to user inquiries and requests for technical assistance via phone, email, or in-person.
Handles simple diagnosis and resolution of technical problems reported by end users.
Carries out resolution and documentation of support tickets or incidents, ensuring that issues are properly documented, prioritized, and resolved within agreed-upon service level agreements (SLAs).
Assists users with healthcare-specific software applications used within the organization, such as electronic health records (EHR) systems, medical imaging software, scheduling software, or billing systems.
Coordinates user accounts, access rights, and permissions to various systems and applications in order to resolve issues and permit access to relevant parties.
Assists in the deployment and implementation of new software applications, system upgrades, or hardware installations.
Drafts documentation and training materials to facilitate self-help resources for end users.
Receives and implements regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
Does simple user training sessions or workshops to enhance end users' understanding and proficiency with various IT systems, applications, and best practices.
Required Qualifications
Previous relevant work experience
Basic awareness of problem solving and decision making skills
Preferred Qualifications
Certified Information Technology Professional (CITP) preferred.
Education
High School Diploma
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/07/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
