Help Desk Support Specialist II

Why Orthofix?
    

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.  

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

How you'll make a difference? 

Responsible for troubleshooting and delivering solutions to end user issues with the Orthofix network and computer applications.  As a member of a team, this position will assist in maintaining the corporation’s computer infrastructure including servers, desktops/laptops, mobile technology and network.

What will be your Duties and Responsibilities?

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Diagnose, troubleshoot complex problems and support end users’ computer and applications on the network.
• Provide basic network troubleshooting and diagnosis to the LAN Administrators.
• Monitor and make recommendations regarding user training needs.
• Provide mobile phone support to the end user.
• Provide seamless printing support to the end user.
• Coordinate with other Information Technology team members in resolving issues to the customer's satisfaction. 
• Follow up with customers to ensure all issues have been resolved.
• Provide excellent customer service.

What skills you'll need?

• Experience with desktop/laptop systems, Microsoft Windows and all types of miscellaneous hardware.
• Experience managing MS Office Applications.
• A good base knowledge with Servers and Networking including WiFi.
• Ability to handle a high volume of requests, multiple tasks and customers simultaneously.
• Must be able to communicate well with end users, through email, phone, and in person.
• Take on-call support for after hours and weekends.
• Regular Attendance required.

Nonessential Skills, Experience and Qualifications (not necessary but preferred):

• Experience with A/V equipment, including Teams rooms.
• Experience with various brand of Tablets and MAC IOS devices.
• Experience working in a VM server environment.
• Experience supporting and maintaining corporate phone system and/or cell phones (iPhone, Android ).
• Oracle administration experience is a plus.

Supervisory Responsibilities:

• N/A

Physical Demands and Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for extended periods of time; frequently required to stand, walk and use business equipment daily such as a computer, copier, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 35 lbs.
• Eyesight and hearing must be correctable to standard level.

The anticipated base hourly rate for an employee who is located in California this position is $32.00 to $36.00 per hour, plus bonus, and benefits. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, etc. The Company is a multi-state employer and this pay scale may not reflect the pay scale for an employee who works in other states or locations.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer.  Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.