At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
What will you do?
Day to day technical and application support for external clinician network and internal Signify Health employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve iOS and Signify Application related issues.
Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider Signify Health employees
Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
Escalate and manage tickets transferred to other departments
Keep customers and tickets documentation up to date
Respond to customer questions and as needed guide customer to resolution
Follow up with customers on unresolved issues for reopened tickets and callbacks
Actively demonstrates teamwork at all times by collaborating on ad hoc projects
Ability to work occasional overtime, weekend, and holidays
Required Qualifications
High School Diploma or equivalent.
Minimum 1 year of customer service related experience
Preferred Qualifications
Minimum 1 year of successful work with technical support in a helpdesk environment
‘Customer First’ Mindset and Collaborative
Experience supporting Windows OS / Hardware, Apple iOS/ Software / iPad hardware via phone and email
Proven analytical and problem-solving abilities
Experience with Helpdesk ticketing systems
Strong customer service skills (Written and verbal)
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) preferred
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 07/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Similar Jobs
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
