The Role
Provides Tier II desktop and end-user support across a global enterprise. Responsibilities include troubleshooting hardware, software, operating systems, peripherals, connectivity, and enterprise applications; deploying workstations; managing Active Directory and Office 365 accounts; enforcing security and compliance standards; maintaining documentation; and supporting cross-site IT projects and acquisitions.
Summary Generated by Built In
Position Specification
Role Title: Help Desk Support Services Specialist II
Location: Harlan, Iowa
Our Company:
Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.
Website: onecpm.com
Position Summary
The Desktop Support Specialist II provides advanced end-user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment.
This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.
Key Responsibilities
Advanced End-User Support
Required Skills & Competencies
Qualifications
Work Style Expectations
Role Title: Help Desk Support Services Specialist II
Location: Harlan, Iowa
Our Company:
Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.
Website: onecpm.com
Position Summary
The Desktop Support Specialist II provides advanced end-user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment.
This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.
Key Responsibilities
Advanced End-User Support
- Provide Tier II technical support for complex hardware, software, and connectivity issues.
- Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
- Perform root cause analysis and ensure issues are fully resolved and documented.
- Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
- Ensure devices are compliant with CPM standards and ready for productive use.
- Maintain and validate hardware functionality.
- Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
- Provision and manage user environments.
- Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
- Enforce CPM IT security and data privacy standards.
- Support license management and ensure systems remain compliant with corporate policies.
- Create and maintain technical documentation, procedures, and user guidance.
- Support user adoption of new tools, systems, and enterprise initiatives.
- Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
- Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.
Required Skills & Competencies
- Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
- Solid understanding of networking fundamentals
- Proven ability to troubleshoot complex technical issues independently
- Strong organizational skills with consistent follow-through
- Clear and professional communication across regions and time zones
- Ability to manage multiple priorities in a global support environment
- Enterprise-first mindset with strong ownership and accountability
Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
- Equivalent experience, including military technical training or hands-on IT support experience, will be considered
- Prior experience in a desktop or end-user support role strongly preferred
Work Style Expectations
- Operates as a centralized Corporate IT resource supporting CPM globally
- Maintains a consistent focus on enterprise standards rather than local site preferences
- Demonstrates high ownership from issue intake through resolution
- Trusted to work independently with minimal day-to-day supervision
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, or a related field
- Equivalent experience, including military technical training or hands-on IT support experience
- Prior experience in a desktop or end-user support role
- Strong knowledge of computer hardware, peripherals, operating systems, and enterprise software
- Understanding of networking fundamentals
- Ability to troubleshoot complex technical issues independently
- Strong organizational skills and consistent follow-through
- Clear and professional communication across regions and time zones
- Ability to manage multiple priorities in a global support environment
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The Company
What We Do
CPM Holdings is a global supplier of process equipment and engineered technologies for animal feed, oilseed, bioenergy, compounding, engineered materials and food processing industries. Headquartered in Minneapolis, MN, it operates five segments: California Pellet Mill, Crown, CPM Extrusion, CPM Packaging Group and CPM Thermal Processing, with 17 product brands. Its mission is to sustainably feed, fuel, and build a better world, with production facilities across the Americas, Europe, and Asia.
