About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members.
Responsibilities
- Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use.
- Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements ( SLAs).
- Assist DIR SD Manager as needed
- Establish productive working relationships and maintain effective communications with teammates and users.
Qualifications
- Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
- Must have a cumulative GPA of 2.5 or above.
- Must be enrolled in a FULL-TIME accredited undergraduate university.
- One year of general experience.
- Ability to obtain a Public Trust Clearance
Desired Qualifications
- Exceptional customer service
- Hands-on experience with the installation, configuration, and use of a wide range of COT S (Commercial-Off-The-Shelf) desktop software and hardware in a networked environment running Windows, Mac, and/or Linux OS.
- Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
- Experience with iOS/Android
Basic Compensation: $18.00 per hour
The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process
Skills Required
- Completed 60+ credits or an Associate's degree in Computer Science or relevant field, or equivalent combination of education and professional experience
- Cumulative GPA of 2.5 or above
- Enrolled in a FULL-TIME accredited undergraduate university
- One year of general experience
- Appropriate technical certifications
- Ability to obtain a Public Trust Clearance
- Exceptional customer service
- Hands-on experience with installation, configuration, and use of COTS desktop software and hardware in networked environments running Windows, macOS, and/or Linux
- Experience with enterprise-level ticketing systems such as ServiceNow and Remedy
- Experience with iOS/Android
DLH Holdings Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DLH Holdings Corp. and has not been reviewed or approved by DLH Holdings Corp..
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Healthcare Strength — Health coverage includes multiple medical plan options with virtual care, dental and vision, plus HSAs with employer match, FSAs, and wellness incentives that can reduce premiums. Offerings also include a TRICARE Supplement and optional accident, critical illness, and hospital care coverage.
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Retirement Support — Retirement offerings include a 401(k) with employer matching alongside company‑paid basic life and AD&D and company‑provided short‑term disability, with optional long‑term disability. These components are presented as part of a comprehensive package available shortly after hire for eligible employees.
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Wellbeing & Lifestyle Benefits — Work‑life supports include PTO and role‑dependent flexibility for remote, hybrid, or on‑site arrangements. Learning and development programs with tuition, licensure, and certification support further expand lifestyle and growth benefits.
DLH Holdings Corp. Insights
What We Do
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering. The Company’s experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike, leveraging digital transformation, artificial intelligence, advanced analytics, cloud-based applications, telehealth systems, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to public health to improve the lives of millions
