Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job DescriptionSOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.
Essential Job Duties:
- Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
- Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
- Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Qualifications
Minimum Qualifications:
- Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
- Demonstrated experience resolving user access issues.
- Experience troubleshooting software functionality and system issues.
- Experience providing technical training to users.
- Experience using IT help desk ticketing systems.
- Experience providing remote desktop support.
- Experience supporting incident response activities.
- Proficiency in troubleshooting software issues and managing user access.
- Experience supporting cloud-based IT applications.
- Strong customer service and documentation skills.
Desired Qualifications:
- CompTIA A+ certification.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience supporting JIRA, GitLab, or similar IT management tools.
Working Conditions:
- The work to be performed remotely
- Must have strong internet connection
- Quit workspace free from interruptions and background noise
Working at SOSi:
All interested individuals will receive consideration and will not be discriminated against for any reason.
Skills Required
- Associate's degree in Information Technology, Computer Science, or related field OR three (3) years equivalent experience in IT support.
- Demonstrated experience resolving user access issues.
- Experience troubleshooting software functionality and system issues.
- Experience providing technical training to users.
- Experience using IT help desk ticketing systems.
- Experience providing remote desktop support.
- Experience supporting incident response activities.
- Experience supporting cloud-based IT applications.
- Strong customer service and documentation skills.
- CompTIA A+ certification.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience supporting JIRA, GitLab, or similar IT management tools.
SOSi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SOSi and has not been reviewed or approved by SOSi.
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Healthcare Strength — Health coverage is considered a relative strength, with international plan options and substantial employer contribution that support OCONUS and travel-heavy work. Company materials also highlight a comprehensive medical offering alongside wellness support.
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Retirement Support — A 401(k) program is available, with indications of employer matching though specifics are not publicly detailed. This suggests foundational retirement support for eligible employees.
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Career-Linked Recognition & Rewards — Compensation is often characterized as competitive for cleared, hard‑to‑hire, and certain overseas or mission‑critical roles. Pay levels appear closely tied to contract demands, clearance, and location.
SOSi Insights
What We Do
SOSi is a technology and services integrator focused on the aerospace, defense, and government services industry, described as one of the largest private, founder-owned companies in its sector.
