Help Desk Specialist

Posted 4 Days Ago
Be an Early Applicant
Lisle, IL, USA
In-Office
Junior
Automotive
The Role
Provide support by resolving daily tickets, following up with internal and external stakeholders, and maintaining web content. Translate mockups into HTML, write and update front-end code (XHTML/CSS/JavaScript), and apply web standards and usability. Communicate clearly, work self-directed in a fast-paced team, and continually expand technology knowledge.
Summary Generated by Built In

*US Applicants only*
Location:
Greater Chicago Area - Flexible work options

Schedule: Must be available Tuesday -Saturday, and holidays. 

The Support role draws on a broad skill set to meet and exceed daily challenges. Key responsibilities include resolving daily tickets and tasks, proactively following up with internal and external personnel, and continuously expanding industry knowledge. The ideal candidate brings at least two years of experience with the technologies listed below, whether gained through self-teaching, a degree (BS or BA), or a boot camp. 

Required skills include (but not limited to):

  • XHTML
  • CSS
  • JavaScript
  • Translate mockup designs into HTML pages

Additional skills that are a plus:

  • MVC Framework (CodeIgniter experience a plus)
  • MySQL
  • LAMP development environment
  • Understanding of PHP (including Object Oriented Programming)
  • Version control (Git preferred)
  • Photoshop
  • Design experience

Other required skills:

  • Self-directed 
  • Strong written and verbal communication 
  • Ability to develop new and update existing code
  • Strong understanding of web standards and usability

  Benefits (after waiting period):

  • Medical, dental, vision
  • 401K with company match 
  • 10 paid holidays 
  • PTO and vacation time off

We are looking for an intelligent, quick learner who can thrive in a high-energy, fast-paced environment. The candidate will have an immediate opportunity to influence and learn while using their energetic, easy-going personality to work within a team environment.
Salary is based on experience.

Skills Required

  • US applicants only
  • Availability Tuesday through Saturday and on holidays
  • At least 2 years of experience with listed web technologies
  • XHTML
  • Translate mockup designs into HTML pages
  • HTML
  • CSS
  • JavaScript
  • Self-directed work style
  • Strong written and verbal communication skills
  • Ability to develop new and update existing code
  • Strong understanding of web standards and usability
  • MVC framework experience (CodeIgniter a plus)
  • MySQL
  • LAMP development environment experience
  • Understanding of PHP including object-oriented programming
  • Version control (Git preferred)
  • Photoshop
  • Design experience
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The Company
HQ: Lisle, IL
149 Employees
Year Founded: 2006

What We Do

Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more. Dealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold. We assist on streamlining a dealerships'​ business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.

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