ECS is seeking an experienced Help Desk Specialist to work remotely providing support for cloud-related application and infrastructure migration and modernization efforts performed under this contract for NIH NIAID Enabling and Advancing Technologies (NEAT). This engagement supports the External Enterprise Software Development Support Services program area which includes the development, support, and maintenance of NIH enterprise applications managed by the Software Engineering Branch.
Please Note: This position is contingent upon [contract win].
The NIAID NEAT Help Desk Specialist will provide help desk support services for NIAID SEB-managed NIH Enterprise applications systems and address inquiries regarding applications maintained by the SEB.
Key Responsibilities:
- Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
- Respond to requests in a clear, concise, and timely manner during business hours (via telephone, e-mail, or other communication method).
- Track all requests until completed to the requestor's satisfaction.
- Periodically notify requesters regarding the status of their request.
- Establish support tiers, timelines and protocols to strategically resolve customer problems and maintain knowledge base for all software and support activities.
- Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
- Bachelor's degree in Computer Science, Information Security or related field.
- Active Public Trust or higher security clearance.
- Experience providing help desk support for Health IT agencies and software development initiatives.
- Active Public Trust or higher security clearance.
- Reside within the Washington DC Metro area.
- Travel within the Washington DC Metro Area, and CONUS as needed.
Skills Required
- Provide first point-of-contact help desk support for PC and Mac hardware/software and printers
- Respond to and track user requests via phone, email, web, and in-person until resolution
- Support e-mail, directories, computer operating systems, and desktop applications
- Support cloud-related application and infrastructure migration and modernization efforts
- Maintain knowledge base and establish support tiers, timelines, and protocols
- Bachelor's degree in Computer Science, Information Security or related field
- Active Public Trust or higher security clearance
- Experience providing help desk support for Health IT agencies and software development initiatives
- Reside within the Washington DC Metro area
- Travel within the Washington DC Metro Area, and CONUS as needed
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
