We are seeking a detail-oriented and proactive Helpdesk Support Specialist to provide technical assistance and support across our organization. The ideal candidate will have deep expertise in macOS, strong knowledge of Google Workspace, and experience managing Okta, Zscaler, and Cisco Systems. This role supports both Mac and Windows environments, assisting users with hardware, software, and network issues while ensuring timely and professional service.
What you’ll do
End-User Support
- Serve as the first point of contact for all IT-related issues via Jira, email, Slack.
- Diagnose and resolve software and hardware issues for macOS and Windows systems.
- Provide technical assistance for desktop applications, browsers, and productivity tools.
- Manage setup, configuration, and maintenance of laptops, peripherals, and accessories.
Systems Administration & Provisioning
- Manage user lifecycle activities including employee onboarding, provisioning, and termination across systems.
- Support Okta for Single Sign-On (SSO) and identity management, permission and group assignment.
- Support Google Workspace administration (accounts, groups, permissions, and security settings).
Networking & Infrastructure
- Monitor and help troubleshoot Cisco Meraki network equipment (switches, access points using monitoring system).
- Support and maintain video conferencing systems (Zoom Rooms, Google Meet, Teams Rooms, etc.).
- Assist users with network connectivity, VPN, and performance issues.
- Oversee operations and documentation
- Manage IT asset inventory and ensure accurate record-keeping.
- Document troubleshooting steps, best practices, and system configurations.
- Support deployment of new applications and updates across the organization.
- Participate in ongoing improvement projects for IT processes and infrastructure.
What you bring
- 3+ years of experience in IT Helpdesk or Technical Support roles.
- Expert-level proficiency in macOS; solid understanding of Windows 11 environments.
- Hands-on experience with Jira Service Management or other ticketing systems.
- Strong experience with Google Workspace administration.
- Working knowledge of Okta, Zscaler, and Cisco Meraki systems.
- Familiarity with video conferencing and collaboration tools (Zoom, Google Meet, Teams).
- Understanding of core networking concepts (DNS, DHCP, TCP/IP, VPN).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Certifications such as MCSA,CompTIA A+, Network+, Apple Certified Support Professional (ACSP), or Okta Certified Professional.
- Experience with MDM platforms (Jamf, Endpoint central, or Intune).
- Basic scripting or automation (Bash, Python, PowerShell).
About MyHeritage
MyHeritage is the leading global platform for family history. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong. With a suite of intuitive products, billions of historical records, an affordable at-home DNA test, and AI-powered photo tools, MyHeritage creates a meaningful discovery experience that is deeply rewarding. The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages. Learn more at www.myheritage.com. See what it’s like to work at MyHeritage on www.glassdoor.com.
Benefits at MyHeritage
Our employees enjoy a range of benefits to enhance work-life balance and well-being:
- Modern, beautiful office in Or Yehuda with shuttle service from Tel Aviv and employee parking (for our Or Yehuda employees)
- On-site gym and pilates classes
- Dog-friendly office
- Well-stocked kitchens and a monthly meal allowance
- Fully funded supplemental health insurance
Top Skills
What We Do
MyHeritage is the leading global discovery platform for exploring family history. With billions of historical records and family tree profiles, and with sophisticated matching technologies that work across all its assets, MyHeritage allows users to discover their past and empower their future. MyHeritage DNA is one of the world’s largest consumer DNA databases, with 5.4 million customers. MyHeritage is the most popular DNA test and family history service in Europe. Since 2020, MyHeritage is home to the world’s most advanced AI technologies for repairing, enhancing, colorizing, and animating historical photos.
Working at MyHeritage means developing pioneering technologies and integrating AI to deliver powerful discoveries to our 104 million users. It also means making a difference in the lives of people all over the world. With a track record of leveraging its staff and expertise to help communities around the world, in April 2020, MyHeritage joined the fight against COVID-19 by building one of the world's largest COVID-19 laboratories to dramatically scale up Israel's testing capabilities and save lives. The MyHeritage Lab was commissioned by Israel’s Ministries of Health and Defense, and to date has processed over 5 million tests.
Our 650 employees enjoy a hybrid work model that combines the convenience and flexibility of working from home with the collaborative social environment of our bright, spacious offices. Headquartered in Or Yehuda, we also have offices in Tel Aviv, North America, and Europe.
When we’re not working, you can find us enjoying the fully-stocked kitchens, office gym, yoga classes, happy hours, and team-building activities. Visit our careers site for more information about our open positions: http://careers.myheritage.com
