Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
The role
We are a fast-growing company tackling a wide range of exciting technical and organizational challenges. As an IT Helpdesk Specialist, you bring expertise in administering common IT systems within an organization, with a strong emphasis on MSO 365 environments. We are looking for a skilled professional with solid technical knowledge to join our team and support our continued growth.
You’re welcome to work in our office in Amsterdam.
Your responsibilities will include:
- Providing skilled support in the analysis, troubleshooting, resolution and documentation of IT issues, including networking, hardware, software and related IT services.
- Delivering expert assistance to all employees, primarily focused on Microsoft-based systems, with cross-platform skills (e.g., macOS, Windows, Linux) considered an asset.
- Playing a key role in daily operations by providing exceptional service and first-class technical support to all company employees.
- Serving as the first line of support, escalating issues to the broader team when needed to address technical challenges across the support portfolio.
- Setting up new workplaces for incoming colleagues to ensure a seamless onboarding experience.
- Contributing to continuous service improvement by participating in projects and driving operational enhancements.
We expect you to have:
- An IT customer support background with 4+ years of service desk technical experience.
- Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365 and Teams), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools.
- Outstanding technical documentation and knowledge base (KB) writing skills.
- Hands-on experience with Jira or comparable service management systems.
- A customer-first mindset, prioritizing employee satisfaction and support quality.
- The ability to independently resolve technical issues across the support portfolio.
- Strong organizational skills with the capacity to effectively prioritize and manage a busy workload.
- A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals.
What we offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Hybrid working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
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