Help Desk Specialist

Help Desk Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:

 Provides telephone help desk and on-site support to end users, supervised by Help Desk Lead or Manager. Applications supported will be chiefly litigation support tools (e.g. kCura Relativity), also includes commercially available Internet browser software, and secure access interfaces (e.g. multi-factor authentication).

Responsibilities:

Monitoring end user phone calls, email, incident processing, and end user support. User support primarily consisting of authentication (multi-factor) and basic application functionality (kCura Relativity Document Repository). Other administrative tasks including organizing e-mail and other digital file organization.

Qualifications:

Required: 

Experience providing direct end-user support including both telephone support and in a remote capacity (email, chat, etc.). Typically, 0-2 years

Excellent oral and written communications skills required. Pleasant telephone manner important.

Desired: 

Experience supporting litigation software or a web-based document repository applications is preferred but not required.

Experience with IT Service Management tools is preferred (e.g. ServiceNow, Remedy)

Undergraduate degree preferred but not required. Equivalent experience may apply.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$37,600 - $75,100

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.